BioLite NanoGrid Camp Lights

Update on my test, a little disappointed to say the least. 1) Used the PowerLight until the low battery kicked in (light blinks and only operates on low power. 2) Charge it overnight with an inline USB power meter, put back 2.26Ah at 5.17V, or 11.7Wh. 3) Used the USB output to charge an iPad 2 (60% battery on the iPad) with power meter inline (0.93A drain at 5.04V - 4.7W drain). 4) Waited until PowerLight shut down due to low battery. Meter shows that it could only output 8Wh - compared that with the spec'd 16Wh. (btw, had to use the Sony power bank to power up the meter since the PowerLight wouldn't turn out the USB output with battery is low). All the quality power banks I've used (eg - Sony, genuine Xiaomi) have no problem outputting close to 90% of their rated Wh ratings. - one more update - Cycled the unit one more time, and I'm still getting the same Wh rating for output (8Wh). fwiw MassDrop quickly processed a RMA return (will have to wait for weeks or more if want a replacement unit). If BioLite could modify the design so that the 18650 batteries are user replaceable (I'm surprised that GoalZero has started to do this with their latest products, btw), imo that would widen the appeal and usage quite a bit, especially since I can now guarantee that I'm putting in quality cells instead of some no-name-no-quality 18650. https://massdrop-s3.imgix.net/img_comment%2FcMVWa6LQ1I2c26xGTByw_New%20folder.jpg

Received my drop, have an issue with the product though - one of the site light power jacks won't work, in addition the PowerLight came fresh out of the package with only 2 leds on the power indicator (~50% full). After charging it up, I had it out just this weekend and battery life/burn time is quite shy of the stated specs. Who do I contact for faulty new product issues? Assuming that it works right out of the box, it is a rather nifty setup for casual camping/outdoor activities, warm white LED's are great; the main gripe I have is with the buttons; they could really do with better tactile feel and reduce the amount of pressure required to hold it down (for dimming), given the tiny size of the buttons and close spacing.

Great news group! The vendor has let us know that the group's order was picked up and is on its way to our warehouse in New Jersey now. Based on the tracking provided these are scheduled to come in 10/29. Our warehouse team has been forwarded tracking info and will be standing by, ready to get these packed up and turned around as soon as they come in. Sometimes shipments get delayed en route, not to worry as we will keep the group posted throughout the process and notify you all if anything causes delay. Thanks for your patience and expect an update from us by the end of the day Pacific Time on 10/30 or sooner if something comes up.