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I need to know who to contact for warranty issues on the camera, the one I bought on the last drop is not operating properly.
UPDATE: It took a bit to get customer decide to reply, but when they did, they apologized and said they have been very busy. That said, after a couple of back and forth emails, a new unit was shipped under warranty to replace my bad one. When I had bought the first one which is the bad one, I had been at another address and unfortunately this was shipped there. Customer service followed through and got the mailing address updated and just a few days longer shipping, I received the new one and it works flawlessly. I'd like to thank Kelly whom I worked with at customer service who made everything right.,
Contact Massdrop, I think they have an RMA process. I'm guessing that's also why they have extras they sell during the monthly bazaar.
Thanks I_D. I emailed their customer support a week or so ago and hadn't heard back. Today, I resubmitted my request to them via email, but decided that maybe I'd get a better response here. I'll keep you up to date on this issue.
These BlackVue Cameras are purchased directly through the manufacturer. It will carry the manufacturer's standard warranty of 1 year for the primary components and 6 months for the accessories.
Massdrop stands behind all products that we sell. If you are ever experiencing any problems during your warranty period we are also here to help. You can also contact Massdrop support and we can assist you with the warranty process.
@Pebo @Incognitoe @Insane_Dawe I have contacted customer support for you. Please let me know if no one reaches out to you.
Is it possible to interact directly with the manufacturer/supplier about a request for a special delivery?
Thanks in advance for an answer from you.
What type of special delivery are you needing to request? I can contact them on your behalf and see if your request is possible. If you prefer I can contact offline via email to discuss this further.
Yes, please contact me offline via email to discuss this .