Showing 1 of 345 conversations about:
Pebo
2
Jul 14, 2015
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I need to know who to contact for warranty issues on the camera, the one I bought on the last drop is not operating properly.
UPDATE: It took a bit to get customer decide to reply, but when they did, they apologized and said they have been very busy. That said, after a couple of back and forth emails, a new unit was shipped under warranty to replace my bad one. When I had bought the first one which is the bad one, I had been at another address and unfortunately this was shipped there. Customer service followed through and got the mailing address updated and just a few days longer shipping, I received the new one and it works flawlessly. I'd like to thank Kelly whom I worked with at customer service who made everything right.,
Jul 14, 2015
Insane_Dawe
2
Jul 14, 2015
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Contact Massdrop, I think they have an RMA process. I'm guessing that's also why they have extras they sell during the monthly bazaar.
Jul 14, 2015
Pebo
2
Jul 14, 2015
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Thanks I_D. I emailed their customer support a week or so ago and hadn't heard back. Today, I resubmitted my request to them via email, but decided that maybe I'd get a better response here. I'll keep you up to date on this issue.
Thanks again....
Jul 14, 2015
Tex-Arozzi
5823
Arozzi
Jul 15, 2015
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These BlackVue Cameras are purchased directly through the manufacturer. It will carry the manufacturer's standard warranty of 1 year for the primary components and 6 months for the accessories.
Massdrop stands behind all products that we sell. If you are ever experiencing any problems during your warranty period we are also here to help. You can also contact Massdrop support and we can assist you with the warranty process.
@Pebo @Incognitoe @Insane_Dawe
Jul 15, 2015
Tex-Arozzi
5823
Arozzi
Jul 15, 2015
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I have contacted customer support for you. Please let me know if no one reaches out to you. @Pebo
Jul 15, 2015
hensh9
2
Jul 15, 2015
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Hi B.Hutch Is it possible to interact directly with the manufacturer/supplier about a request for a special delivery? Thanks in advance for an answer from you.
Jul 15, 2015
Tex-Arozzi
5823
Arozzi
Jul 15, 2015
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What type of special delivery are you needing to request? I can contact them on your behalf and see if your request is possible. If you prefer I can contact offline via email to discuss this further.
Jul 15, 2015
hensh9
2
Jul 15, 2015
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Yes, please contact me offline via email to discuss this . hensh9@bezeqint.net Thanks
Jul 15, 2015
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