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ArthurM
2684
Jun 1, 2016
For those of you who still have outstanding orders, the units we need just landed in Vancouver and should be in our vendor's possession by tomorrow. They will immediately ship out the remainder of our order, but transit time from their location is about a week so fulfillment is trending towards the end of next week. This change in schedule has been relayed to our warehouse team, and they will be standing by to ensure that your individual orders are turned around as quickly as possible.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 6/10 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
jason.owsley
6
Jun 3, 2016
ArthurMI'll wait for my unit, but what I don't understand is that there were orders that are outstanding and the customer had to track down their product. You (Massdrop) should have contacted us (outstanding orders) as soon as you knew that there were not enough units to ship out. This looks very bad for Massdrop as it makes me hesitant to refer you guys to my friends furthermore.