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Dec 19, 2016
Unfortunately, I think this drop is going to have a very negative impact on customers. Business (especially online) depends on customer confidence to thrive. When you compound the emotions / stress of the holidays with a negative experience, it magnifies it. I don't know if MD can kick in and 'overnight' or 2-day ship this drop as a way to save face here.
Dec 19, 2016
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