Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Pros: - It is exceptionally nice and small and light, it is a great size for something like this. - The sound is an exceptional improvement over the Google Pixel's headphone jack. Not that the Pixel's DAC is anything to write home about...nor does this really compare to a really good solid desktop amp like a Schiit Magni 3 or anything like that, but for the size and portability it does a really good job. Everything sounds fuller and more detailed immediately. - The battery life is great. I've used it heavily over two weeks or so, it never ran out of batteries on its own. Granted, I charged it every night in my car's USB charging port, but it lasts long enough for a day at the very least. - It is powerful enough to drive even high impedence headphones well, like planars.
Cons: - The little wheel for volume, imo, is a bad call for this type of device. In theory, it is a nice sleek design, in practice it is extremely finicky to get the exact volume level you want because the increments are small but have pronounced digital bumps in volumes. Additionally, the wheel is so easy to jostle that you can randomly get way too loud or way too quiet volume, which is extremely unpleasant. If each tick is such a pronounced digital bump in volume anyway, the wheel almost makes no sense, it would be better to just have volume up and down buttons and call it a day. With this type of use case, you generally want to set your volume and leave it that way without worrying about it getting fudged up through jostling. The wheel is just annoying to deal with. - The Bluetooth connection, frankly, is awful. I believe my model was supposed to ship with the firmware fixes, and if that's the case...there's still a lot more to work out. I know it's not my phone's fault, it often connects to my car in the garage one story below me. But the GET can't even maintain a stable connection when it's clipped onto my shirt collar, or even when it's clipped onto my jean pocket...right next to the phone. The connection gets worse in crowded areas where there's more signals in general bouncing around, and I even noticed that physical jostling actually affects its connectivity, which is crazy to me. I realize that a lot of the limitation probably has to do with the fact it's such a small device with a limited power output, but this is a big issue. The GET only played music smoothly about 80& of the time, which is unacceptable for a product like this. Doesn't matter how good the sound is if it only plays back well 80% of the time.
Overall, I wouldn't get this product again without improvements.