Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Been comparing Bluetooth DAC/Amps for a while, and from what I've narrowed my selection down to, the EarStudio ES100 has the best sound quality and battery life, but poorest materials and build quality; the FiiO BTR1 is the cheapest with good build (and will soon be replaced by the BTR3); the Astell & Kern XB10 seems to fall somewhere between those two, but has the poorest battery life; and the Bluewave GET has the most power output and a nice design, but is very noisy with many earphones and has/had a dangerously loose volume wheel.
Was also really interested in a few of Audio-Technica's models, but their North American branch can't be bothered to release any of them domestically. Still not sure what to get, but I keep leaning toward the ES100, though I might wait to see what the BTR3 brings when it's released this summer.
Either way, $99 for the GET here is definitely more convenient than purchasing direct at your old price of $99, since shipping from Massdrop would alleviate any possible issues with tarriffs/duty from self-importing the item for US customers (don't think there would be duty for an item at that price, but it was a concern of mine, since I assumed that manufacturer direct was being shipped from Canada).
Thanks for reaching out and answering our questions here, and hope you gain a few extra sales because of that!