Updated 10/12 via email
We have a quick update for you. We have now received these units to our warehouse and expect them to ship to you by the end of next week.
To compensate you for the delay and slow communication with this drop, we have processed a $10 partial refund for your order. You can expect to see the funds in your account in the next 2-3 business days.
From Jonas (Massdrop Custom Products) - copied from below:
We know you've been waiting on this, and we appreciate your patience. Our team has been following up almost daily but had a hard time getting concrete info, but we finally have tracking info that shows the shipment is due to arrive at our warehouse this week, as early as tomorrow.
Our warehouse is currently experiencing an unusually high volume of shipments, so we don't have an exact date for them shipping out to members just yet. Once they arrive and have been processed by the receiving department, we'll update the group with a date by which you should see tracking info.
Thanks again for your understanding. If you have any questions or concerns, please click "Contact Support" in the Transactions area of your member profile so our team can reference your specific order.
Boker has told us that they sent the latest batch of 800 units to us yesterday, so we expect them to arrive next week. Sorry for the additional delay on us receiving and sending out this drop. There will be some time needed for receiving, processing (quality control check), and then labeling and shipping, and these should be shipped out within 7-14 days of them landing in our warehouse.
I'll try and get more information on specific timeline along with pictures when they hit our warehouse, and will share an update with you all then. (Next update on or before: 10/9)
Hey all -
I wanted to provide an (overdue) update to you. Due to production taking longer than initially anticipated, these orders are shipping later than the original estimate. Based on the timing we’ve been given by Boker, we expect all orders to be shipped by 9/29 at the latest, but will be shipping orders out in batches as soon as they come in starting next week (9/11-9/15).
I know this delay is a disappointment, but I also know it’s way worse that we did not update you accordingly until now. Mistakes and delays happen, but it’s on us to be as upfront, timely, and consistent in communication with you about them as we can be. I’m sorry for the delay, and even more so for our poor communication. I’m working with the team to fix the breakdown in the process that led to lack of an update for so long. If you have feedback for me on this, feel free to reply here or reach out to me at firstname.lastname@example.org.
If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button on your transactions page and our Community Support Team will be able to help cancel your order up until it is ready for shipment.