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Aspen360
12
Oct 12, 2017
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Incompetence update:
Just got an email saying they cannot guarantee anyone a serial number below 500 because they have no way of telling who ordered first. Really? I have an idea, how about look at the order dates! Then they continue saying, the knives have arrived and there is no way to tell what serial numbers they are and would have to be individually opened to check AND THAT WOULD TAKE TOO MUCH TIME. HA!
They had 6 months to figure this out and obviously its too difficult a task.
As compensation, they will credit me $10 for the delay and they will add $20 to my massdrop account (like I will ever use them again) Wow, what a crock of shit. I've waited 6 months for this and THE only reason I bought this was for a low serial number. I will be returning my knife for a full refund if it arrives and is not under 500 sn.
I would fire the logistics manager.
FrankieLidman
105
Oct 12, 2017
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Aspen360I'm totally with you, got the same mail and if I'll get a serienumber over 500 the knife goes back. And this is probably the last drop I joined........
dkjnvldjrvnldrgz
49
Oct 12, 2017
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Aspen360Look, I'm with you waiting for a knife since April, but at this point they are going above and beyond.
$100 was a deal for vg10/g10 version of this knife with plain finish, let alone exclusive version with wood scales and mirror polished blade. Getting correct serials is a nightmare at this point because of production issues they apparently faced.
FrankieLidman
105
Oct 12, 2017
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dkjnvldjrvnldrgzIt's a load of bollocks that they can't see the serials on the knife's without opening the packages, it's on the package label with model number and so on......
JonasHeineman
5987
Oct 12, 2017
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Aspen360To clarify, we can guarantee serial numbers because 1) Boker failed to follow our instructions for labeling and shipping, and 2) now the only way that we could see the serial numbers is to break the seal on every box and check them individually. A logistics supervisor actually flew from CA to NJ to sort all of this out, and it was determined that there was no rhyme or reason to how they were placed in cartons, which left us no further options. Sorry if the message you got from a support team member was not clear in that explanation. I don't take issue with anything you've said, and we bear the full weight of responsibility for everything within our control, I just wanted to give you full context on the serial number issue, which is indeed unfortunate.
FrankieLidman
105
Oct 13, 2017
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JonasHeinemanCould we have a representative from Boker to answer here? Otherwise it's just hearsay from MD. Boker always label boxes and I don't understand why they should forget especially with this troublesome order???
jptong
21
Oct 14, 2017
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FrankieLidmanI have two serialized knives and I can vouch for the fact that there is absolutely no way to differentiate between serial numbers on the outside. The barcode stickers are identical. The only way to tell is to open it up and look at the knife itself.
FrankieLidman
105
Oct 14, 2017
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jptongYup U got 2 knifes for the price of 1, no complains from U ;)
FrankieLidman
105
Oct 14, 2017
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jptongI spoke to a Boker representative here in Sweden and the serial numbers is marked on the outside box of every 20 knifes........
jptong
21
Oct 14, 2017
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FrankieLidmanAh I see what you mean now. That's something to let a Massdrop representative know.
FrankieLidman
105
Oct 14, 2017
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Aspen360 I spoke to a Boker representative here in Sweden and the serial numbers is marked on the outside box of every 20 knifes........
Aspen360
12
Oct 16, 2017
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Aspen360my package arrived today, I guess I'll see when I get home. I think the are betting that since we are all knife lovers here, we will just bite the bullet and keep the ones we get. I'm betting they are correct. lol
@FrankieLidman hows the knife fit and finish look on the two you got? (lucky devil)
operator1
20
Nov 2, 2017
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Aspen360Has anyone had an issue with returning for full refund? Every time I contact “support “....I receive a “we will evaluate“ response! Now I was requested to send photos “so we can evaluate your issue to determine how to proceed “. Am I missing something? I thought the return policy for this item was basically a ”no questions asked” since we all know what the issue is!
operator1
20
Nov 2, 2017
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JonasHeinemanThen why weren’t the first 400 orders filled first with first 400 knives (Regardless of package labels)? Like the guy who ordered late and received serial #1?
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