Showing 1 of 205 conversations about:
aktone
39
Oct 12, 2017
bookmark_border
The refund and credit is fine with me. A lot of buyers are still complaining but come on, Massdrop did try to rectify the situation which was mostly out of their control. You just can't please some people without giving them the world.
Oct 12, 2017
fuckshitstack
240
Oct 12, 2017
bookmark_border
this serial number fuck up was not "out of their control" they should have insisted the outside of the boxes have the serial number on them. it's simple communication. 99% of the issues I have with this drop is based around the poor communication about it... clearly that carries over to their communication with Boker.
Oct 12, 2017
aktone
39
Oct 12, 2017
bookmark_border
You're making a lot of assumptions. From the update it seems that Boker was supposed to put the numbers on the box, but didn't. That's not surprising considering the number of f ups that we know they were responsible for. You have no idea what kind of communication Massdrop had with Boker, and you're basing a percentage on something you have no idea about.
Oct 12, 2017
JonasHeineman
5958
Collaborations
Oct 12, 2017
bookmark_border
I personally emailed these directions to Boker; they said they would check and then basically never replied even though we followed up - there was a LOT of that going on after we placed the order. Part of the problem is we talk to the US rep and they talk to Germany and they tell Taiwan, then getting any info back takes forever. We will not be ordering any more sprint runs from them for exactly this reason. I take the blame for not chasing down a commitment to do this and apologize that we were not able to deliver on what was promised.
Oct 12, 2017
aktone
39
Oct 13, 2017
bookmark_border
THIS is the response that all of us buyers were looking for. Now I'm 100% satisfied.
Oct 13, 2017
fuckshitstack
240
Oct 13, 2017
bookmark_border
Thank you for responding, I appreciate the explanation and am very happy to see I got a shipping notice. Looking forward to getting the knife!
Oct 13, 2017
FrankieLidman
97
Oct 14, 2017
bookmark_border
I spoke to a Boker representative here in Sweden and the serial numbers is marked on the outside box of every 20 knifes........
Oct 14, 2017
View Full Discussion