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jc8503
2
Nov 4, 2013
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Still no tracking updates. I'm sorry if it seems demanding, but I don't think it's unreasonable for a customer to expect an item to ship sometime within a two-week period when it was advertised as "in stock." What else could "in stock" possibly mean? We were also told that 20 kits were "ready to go" after the drop ends. I would not have made this purchase if I had known it would take this long to ship.
Can you guys do anything to help us out? If possible, I would like to cancel my order and have my money refunded. I know that Massdrop generally doesn't allow order cancellations after a drop is completed. However, given the misleading information that was provided and the small number of orders at issue in this drop, I think an exception is warranted.
For the record, this kind of wait would be totally acceptable if we are told ahead of time. Most drops here state that it could take weeks before the item ships. People make their purchase decisions with estimated shipping time in mind.
Thank you, and I appreciate any help that can be provided. I've only heard good things about Massdrop and Bottlehead and I understand that you are both small businesses. It wouldn't be fair to expect Amazon-level speed, but it's also not fair to mislead customers in this way.
Nov 4, 2013
JDWarner
331
Nov 5, 2013
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Bottlehead ships things in batches once every 4 weeks. That's just how it works. You aren't being treated any differently than any other customer.
Look here: http://www.bottlehead.com/et/deliverystatus.htm - see how one product is over two months behind on fulfillment, with the note "waiting on Weber speakers"? That's what in stock means. They have the parts to assemble the kits on hand. Not that they've been hand assembled, just that the parts exist. It turns out there are a lot of parts!
This buy also had a lot of possible combinations (16, to be exact) due to the options offered. Assembly couldn't be finished until after the drop ended and MD handed the info over to Bottlehead.
Doc B chimed in above with the state of the orders exactly one week ago. Scroll up and read that; it's definitive. It seems odd that you jump from "hoping for an update, is UPS broken?" to suddenly wanting to cancel an order which is already in the shipping system.
Nov 5, 2013
jc8503
2
Nov 5, 2013
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That's fine, but I still don't think it's unreasonable for a customer to think that "in stock" and "ready to go," which is what we were told during the drop period, means less than a 2.5 week wait for shipment. Remember, this is in comparison to the other claim that if there were more than 20 kits ordered, it could take up to 4 weeks for those additional kits to be produced. Doesn't that at least imply that "ready to go" means a period of time significantly shorter than 4 weeks?
Like I said, it's totally fine to make people wait that long if that's their business model. But why not tell us the wait will be this long during the drop period? It seems odd that they would choose to tell us something that implies fast shipping, when what they really meant was "product could take up to four weeks to ship." Why not say that from the beginning to set expectations low? Every other drop will say something like "10 business days until shipment." It's generally good practice in business to underpromise and overdeliver.
The reason I went from wanting an update to now wanting to cancel the order is because I thought it would be unreasonable to want cancel my order at the one week point, especially since they're a small business. If it's still not shipped by now, then what's the harm in cancelling the order? Particularly when I'm getting it at a lower price than they normally would sell it. At this point I would just like to free up the money so I can spend it elsewhere.
I mean, maybe it's partially my fault for not asking for an exact timeframe for the delivery. But if I had done that, you'd probably think that I was being too demanding too. And they probably wouldn't have even been able to provide that information in any case.
Nov 5, 2013
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