Showing 1 of 98 conversations about:
Nomad_iAh
1
Oct 5, 2016
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I can't cancel my order and can't get a refund! (I used Paypal) this is my first and probably the last time I join a drop.
Oct 5, 2016
swirle13
69
Oct 8, 2016
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I suggest using your debit or credit card then if you don't want to run into issues with paypal. Paypal has always been a pain in the ass and terrible with refunds and the like.
Oct 8, 2016
Vigrith
4073
Mech Keys Moderator
Oct 12, 2016
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Literally all you have to do is contact massdrop support. It's not hard, they're busy people, they will get back to you eventually. You put in an order, the order went through, the drop ended and you now want to cancel it after the fact. You cannot manually cancel after the drop has ended obviously, your money gets withdrawn at that point in order to you know, actually buy the items. It's long gone.
Pretty sure they don't have to refund you, however, if you take the time to go on their helpdesk and contact them asking for a refund they will be courteous and give you your money back.
Moral of the story, maybe actually reach out to Massdrop (or any other business) if something is wrong before you get angry and "threaten" to never buy something from x or y place again.
Oct 12, 2016
Nomad_iAh
1
Oct 12, 2016
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I already contacted them and they didn't respond until I posted here. (more than 7 working days).(some inbox glitch they say). they canceled my order and got the refund. (using paypal they charged me as soon as I joined the drop). I understand that the manufacturer caused this mess on this drop and this experience hopefully won't happen again on other drops. I might try another drop if I see anything useful and interesting.
Oct 12, 2016
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