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makepeace
10
Jan 17, 2017
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Patience, people. They notified in the last message via email that the next expected update is the 17th. They can't help if their client is under pressure (I'm guessing the B150s are not ready yet, as they are still mostly on preorder). This project seems like quite a logistical undertaking and I think they are doing a great job, mostly. Every now and then a slip up is bound to happen on a someone's part. We'll probably hear in a couple of hours.
Jan 17, 2017
t0rk
152
Jan 17, 2017
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Just say that then. There is no point to withholding information from the customers. People are surprisingly willing to accept late delivery on GBs if there is honest communication, but without clear communication people tend to get hostile quickly.
Jan 17, 2017
makepeace
10
Jan 17, 2017
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They pretty much have said that, if you have a cent of perception and have read their communications properly. It's pretty clear that there is a logistics issue of some sort with the vendor.
Jan 17, 2017
t0rk
152
Jan 17, 2017
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How so? What exactly am I missing? "We're working on it" "Almost there" etc. always sounds the same, and you can never tell what's on time and what's delayed.
Jan 17, 2017
t0rk
152
Jan 17, 2017
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So what exactly do these updates tell us? 3 drops (one of which arrived on time, the other two are still pending), with almost exactly the same wording. You must be really intuitive if you can tell which of these will arrive on time and which will be late.
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Jan 17, 2017
makepeace
10
Jan 17, 2017
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3/1: " they've let us know that they are still working to gather and pack the group's order for shipment ", 12/1: " We are still in contact with the vendor and just awaiting updated shipment estimates from them. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect these in our warehouse." "Expect another update from us on 1/17 or sooner ". This clearly indicates that there is a problem with the vendor's logistics and that Massdrop is trying their utmost to hold them to account. The detailed nature of the problem is pretty meaningless as far as the consumer is concerned, but it is clearly a problem with the vendor and if Massdrop doesn't want to go into the details and potentially defame their supplier, that is their prerogative. If you don't want to wait, it is your prerogative to cancel your order. Complaining on an open forum is pretty pointless though. I'm sure Massdrop realizes the urgency of the matter for their clients, but to some extent they are at the mercy of their suppliers. Their last communication said they would be in touch today (17th) - some previous comment mentioned (incorrectly) the 16th - which is why people are getting irritated at no communication. My comment was actually just directed at Rob4940 and Jayyzz2 below, who are making inflammatory comments based on incorrect information. "This is getting sketchy"? In what way is it sketchy? If Massdrop can't fulfill an order they will give you a refund. In no way is joining a drop a guarantee of getting the product at the end of the day. They don't even take your money until the order has been fulfilled from their side. There are elements that they have no control over. This is how their model works...
Jan 17, 2017
makepeace
10
Jan 17, 2017
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Tork, I think you are just causing kak and arguing for the sake of it. The updates tell you that they do not know of the exact delivery date as they are waiting on their supplier. Simple as that. Pretty reasonable too, bearing the nature of their business in mind - ie custom group orders. Have you ever participated in a group buy of something on a forum? It's exactly the same concept. Done now. This is pointless as it seems as even if you realized you were being petulant, you wouldn't stop based on principle. Have a good one mate.
Jan 17, 2017
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