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debighosh
6
Feb 22, 2015
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Please think carefully before you buy this as Bravo audio seems to be having a QC problem. I recently bought the Bravo Ocean and the power adapter blew within 2 days of receiving it. When I contacted massdrop, they refused to ship me a replacement power adapter. Instead, they want me to ship the whole package back and pay international return postage which does not make sense economically. Then I contacted Bravo Audio, they have asked me for all sorts of things like Massdrop receipt, a picture of faulty adapter etc. It has been more than 3 weeks that I provided all that to Bravo, after sitting on it for 3 weeks, now their excuse is that they are having Chinese new year holidays and will only look into my case after another 2 weeks. I think they are just doing this to me so that I get frustrated after a while and stop requesting a replacement under warranty (so typical of these Chinese manufacturers). It is a real shame, as the amplifier is not bad, and I have purchased other Bravo Audio amps from Massdrop in the past. But,given the recent QC problems and their poor customer service attitude I would advise you to stay away from this brand!
Feb 22, 2015
Slander
22
Feb 23, 2015
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Chinese New Year is a real thing, though you do bring up real problem with international warranty service
Feb 23, 2015
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