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Benjamin6264
182
Jun 30, 2017
I sent Massdrop a message about how one of the spreader bars stretched the mesh at the bottom of the sheath pocket, made a hole in it and popped out. I haven't had any reply. Although I'm otherwise happy with the hammock, be aware that this can happen. I wasn't even in the hammock when it happened, and the plastic protective caps were on both sides of both rods. I didn't tense up the attachment cord either.
Benjamin6264Sorry to hear about your hammock. My name is Dan Hall from Byer of Maine. I'd like an opportunity to resolve your issue directly. Please send 3 or 4 images to me directly for inspection. Some of the spreader bar, and a few of the whole hammock just for an overall visual inspection. If it is a defect I'll be happy to send you a replacement at no charge. danh@byerofmaine.com
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