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I certainly am not having any problems like that. I'm really sorry to hear it. I'm sure you can work it out with Massdrop and/or Campfire Audio. Obviously you shouldn't be having that problem. Sorry.
On the other hand, I'm really liking the sound and construction of mine (and the nice cable) but I have a newbie audio question:
I'm not an audiophile by any means, but I've slowly been getting more and nicer equipment the past few years. These are by far the most expensive and nicest IEMs I own now. (For reference I also have some Klipsch, Etymotic, and Sennheiser IEMs.) I don't have a golden ear for distinguishing super subtle sound quality differences but I can tell when silence is not absolutely pitch black. These Novas must be significantly more sensitive than my other sets, because no matter what source I use there is a little background hiss. It's worst with my laptop (that actually had a decent HD soundcard), but a bit better with my iPhone 6, or when I use my DACPort HD or Geek Out IEM 100 DAC/amps. But even with those DACs there is hiss!
My question is: what sort of DAC do I need for pitch black silence? Is the stat that I have to look at when comparing DACs TDH? If so, how low do I need to go for these Novas? The DACPort HD has aTDH of 0.002%, which I thought was pretty good. Do I need a desktop DAC just to get a clean signal (instead of a portable DAC)? If so, doesn't that sort of defeat the purpose of using a portable IEM? Is the Grace m9xx a clean enough source for these to be hiss free?
Sorry for all the questions, I'm just trying to figure out what I need to look for next to clean up the signal.
You know what, now that I read this and you pointed it out, it is the same for me from everything except my Fiios.
I have the smae problem when I plug mine into my fiios
I was not sure if the novas had a problem or if expensive iems were like that.
anyone else have this problem?