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Showing 1 of 1224 conversations about:
YanboWu
8103
Collaborations
Oct 28, 2017
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Hey everyone, Wanted to check back in and get everyone some additional information before the weekend. We've setup this drop to be different from our last Capatoa keycap explosion drop. Instead of having it ran like a regular drop that we are used to - this one is setup so each transaction is processed right away by our warehouse - meaning shipments will be going out right away instead of waiting for the whole drop to wrap up before shipping. This also has the advantage of lowering the chance of inventory mistakes and people not getting the keycaps they've ordered on popular sets which happened last time. However, this also means the ability to edit your order is no longer possible - since they are been processed immediately. This definitely creates some confusion as it’s different than what happened last time, and creates a different user experience when we open up the drop to more units per person. It also has the unintended consequence that you would theoretically be charged more for shipping. WIth this information - here is what we are going to do for this drop. 1) I'll be re-capping this drop at 2 kits per user for now. 2) On Monday at 11:00 am PT, I'll be opening the drop up for 4 additional kits - meaning people can order a total of 6 kits. 3) For those of you that have already made purchases today, you'll need to make a second transaction to add the additional kits. 4) While that transaction will require a shipping payment, since this is different to how we’ve done this drop in the past, those of you making an additional transaction will have the second shipping charge refunded at the end of this event. You should see refunds to that second shipping charge by mid November. As always, I appreciate everyone's support and I'm in awe of the response from the community. I'll continue to work on this event so that next time it will be better and I appreciate all the suggestions and thoughts from the community.
Oct 28, 2017
Hypocaffeinic
109
Oct 28, 2017
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I could not add a second kit to my drop so am being charged shipping twice - can I have these combined please? Thanks!
Oct 28, 2017
Esah
4
Oct 28, 2017
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Thank you, Yanbo.
Oct 28, 2017
twoMoon
1
Oct 28, 2017
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same, I don't want to pay shipping twice
Oct 28, 2017
jrjr2
763
Oct 28, 2017
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1) I'll be re-capping this drop at 2 kits per user for now. 2) On Monday at 11:00 am PT, I'll be opening the drop up for 4 additional kits - meaning people can order a total of 6 kits. 3) For those of you that have already made purchases today, you'll need to make a second transaction to add the additional kits.
#### So if i understand this right, if you have bought two kits already, you will not be able to buy more until monday?
Oct 28, 2017
Hypocaffeinic
109
Oct 28, 2017
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I've dropped Support a line. They'll be busy for a while but so long as they get to it in the end, all good. I don't see why it should be a problem. :)
Oct 28, 2017
Esah
4
Oct 28, 2017
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He answered your question in his post. File a support ticket to confirm, if you're worried. But everyone on this page is asking him the same questions -- I assure you that going through support channels will get your problems resolved quicker.
Oct 28, 2017
Esah
4
Oct 28, 2017
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Oops -- you replied before I finished my first response. Cheers!
Oct 28, 2017
Jebbra
467
Oct 28, 2017
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But it has "18 hours left" ?
Oct 28, 2017
Esah
4
Oct 28, 2017
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Sounds like they intend to roll it over for several days in 24 hour increments so that they can start pushing out orders as they go?
Oct 28, 2017
Jebbra
467
Oct 28, 2017
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But that way they can't calculate the refund on shipping as stated on point 4.
Oct 28, 2017
adisur
2
Oct 28, 2017
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Thanks for the heads up! Will there any additional kits inventory somehow on Monday? Seeing that most of the popular kits already gone by now..
Oct 28, 2017
yo-mambo
15
Oct 28, 2017
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WTF! all the good stuff is Sold Out already ...
Oct 28, 2017
taek
18
Oct 28, 2017
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Same issue as Hypocaffeinic. paid shipping twice. Will there be extra kits you mean additional kits?
Oct 28, 2017
don81
20
Oct 28, 2017
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Does this mean those of us waiting on missing keycaps for Dasher/Dancer will be getting them soon, as there are new sets being sold?
Oct 28, 2017
valiant
142
Oct 28, 2017
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I would like to know this too. Still waiting on my missing Home key.
Oct 28, 2017
Esos
24
Oct 28, 2017
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I mistyped my address, waiting for a response from Customer Support. Very important, thank you
Oct 28, 2017
Esos
24
Oct 28, 2017
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What is going to happen to my keycaps if I typed in the wrong address? Please respond ASAP.
Oct 28, 2017
erto
492
Oct 28, 2017
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This would have been wonderful information if posted before the drop.
Oct 28, 2017
i3lack
113
Oct 28, 2017
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Hello I've been trying to contact support to change the shipping address of my order but I never got a reply since yesterday. Please help me, thanks!
Oct 28, 2017
cualquier-cosa
26
Oct 28, 2017
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I wanted to add my third kit by making another transaction but it wouldn't allow me to checkout. If I order on Monday will I get my three kits on the same shipment?
Oct 28, 2017
jrjr2
763
Oct 28, 2017
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you cant do 3 kits. They changed it, so its 2 kits now and 4 more on monday.
Oct 28, 2017
ArchCel
63
Oct 28, 2017
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What if a change in shipping adress is needed? haven't gotten any confirmation mail of creating a ticket. Which seems very odd given that I can't change the shipping adress myself, but it seems your system still believes I can given the drop is still going. Otherwise it must've been lost in cyberspace.
Oct 28, 2017
Duckiiunderscore
76
Oct 28, 2017
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Our options are going to limited to whats remaining correct?
Oct 28, 2017
rzhao
12
Oct 28, 2017
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I need to change my shipping address . I still waiting for your support team to reply.
Oct 28, 2017
WaneWang
10
Oct 29, 2017
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I need to cancel my purchase! still waiting response
Oct 29, 2017
cooln
1
Oct 29, 2017
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I would like to cancel the purchase. Please refund.
Oct 29, 2017
dawd
145
Oct 29, 2017
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You're not going to be able to cancel unfortunately.
Oct 29, 2017
Dock65
12
Oct 29, 2017
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What did you buy? I'm looking for godspeed but when I saw thw drop it was too late: sold out....
Oct 29, 2017
Dock65
12
Oct 29, 2017
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What did you buy? I'm looking for godspeed but when I saw thw drop it was too late: sold out....
Oct 29, 2017
ChitownM2
735
Oct 29, 2017
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yes, what is listed is all that is left.
At no point has anyone ever stated that anything would be added to the drop.
Oct 29, 2017
cualquier-cosa
26
Oct 29, 2017
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I really need to change my shipping address but support says it is not posible to change because it has been processed already.
Oct 29, 2017
rzhao
12
Oct 29, 2017
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Just got an email from support, they changed my shipping address. You need to email them.
Oct 29, 2017
cualquier-cosa
26
Oct 29, 2017
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this is what support said to me " Thank you for contacting Massdrop Community Support. My name is Gwen, and I would be happy to help. This particular drop is a bit different than other drops. Since these items are on-hand when an order is placed, a notification gets sent to our warehouse immediately. They will get to work right away with prepping your order for shipment, to ensure that we meet the promised shipping timeframe of two business days. Since they're already in the process of preparing this order for shipment, we are unable to change your address. "
I just emailed them again.
Oct 29, 2017
cualquier-cosa
26
Oct 29, 2017
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" Because these orders are packed for shipment, I am unable to update the shipping address at this point. As Yanbo stated in the discussion board, these are not eligible for change after the order is placed. That is to ensure they ship out in the correct time frame. "
Just got that, I guess I have really bad luck.
Oct 29, 2017
Esos
24
Oct 29, 2017
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Got the same thing, kill me.
Oct 29, 2017
cualquier-cosa
26
Oct 29, 2017
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They still havent shipped them, they should be able to change the address. I want a third kit, if I make another transaction would i get them in the same package?
Oct 29, 2017
Esos
24
Oct 30, 2017
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They still processed it, so not sure. They said they couldn't do anything about my wrong address. I messed up haaarrd boi
Oct 30, 2017
ArchCel
63
Oct 30, 2017
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seems silly that the adress can't be changed, they have legit had since friday, and given that they are refunding shipping on the 2nd orer of people I have trouble seeing as to why even in the first hour the adress was locked. Especially given that this update came after the first wave of orders already had been made.
Oct 30, 2017
jrjr2
763
Oct 30, 2017
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Because theyre being processed at the packing facility already?
Oct 30, 2017
elFick
318
Oct 30, 2017
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@YanboWu When the drop re-opens at 11am, will we be adding to our existing order or creating a new order?
Oct 30, 2017
ChitownM2
735
Oct 30, 2017
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It's stated right there in Yanbo's post....
3) For those of you that have already made purchases today, you'll need to make a second transaction to add the additional kits.
Oct 30, 2017
elFick
318
Oct 30, 2017
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Fair enough. I guess with all the confusion and miscommunication with this drop, I was hoping for additional reassurance as to the proper procedure. I definitely don't want to loose the order I put in on Friday. :)
Oct 30, 2017
equalunique
464
Oct 30, 2017
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Tried to order more than 2 kits and am still unable to. The current time is 2:05 PT.
Oct 30, 2017
ChitownM2
735
Oct 30, 2017
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@YanboWu
Can you unlock the kit limit now since it's almost 30 minutes past the time you provided in your post Friday.....
Oct 30, 2017
jrjr2
763
Oct 30, 2017
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Did it worked for you? It says on MD page "chitown joined drop"
Oct 30, 2017
ChitownM2
735
Oct 30, 2017
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it did. I ordered 3 more kits, but now they seem to have deactivated the drop again so who knows what MD is doing.
Oct 30, 2017
Esos
24
Oct 30, 2017
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So gwen just emailed me back, and she said she sent a request to the warehouse to change the address. Hopefully it goes through.
Oct 30, 2017
jrjr2
763
Oct 30, 2017
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Oh, thats nice since it will save alot of unneccesary returns.
Oct 30, 2017
mkarlsson
43
Oct 30, 2017
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I got a godspeed set but could not get the uk iso kit I need. Got in touch with support and there is no way to cancel it, only can wait till I get it and send it back so I can get the refund.
Maybe I could sell it but I am in Europe though. Maybe someone willing to sell me the uk iso kit?...
Oct 30, 2017
l3nnys
11
Oct 30, 2017
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Did you got the Novelties too?
Oct 30, 2017
SOFF
6
Oct 31, 2017
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Was it the godspeed base set? If so, then this european is interested :-) (I got the novelties and the Norde Kit, but base set was sold out )
Oct 31, 2017
Esos
24
Oct 31, 2017
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The request went through! In my transactions page, it was changed! Massdrop support is looking pretty good haha. Thanks whoever changed it for me! Hopefully everyone else's request goes through as well. Best of luck!
Oct 31, 2017
Ekance
0
Oct 31, 2017
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Do you mean your wrong address has been "fixed"? I also got a same problem but they just told me it couldn't change anyway...
Oct 31, 2017
Esos
24
Oct 31, 2017
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I pasted in the wrong address so I asked them to change it. We had conversations and she sent a request to the warehouse, and the address was changed in my transactions page. Good luck, I guess.
Oct 31, 2017
kenshinjeff
28
Oct 31, 2017
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Erm. So I checked out base + mods without spacebar, I couldn't buy on the day of the drop, support informed me that they can't add the spacebar to the order, how do I buy the spacebar now?
Oct 31, 2017
Dock65
12
Oct 31, 2017
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I'm in Europe too, what goodspeed sets did you buy? I'd be interested in buying them from you when you receive your order if you want. I'd have liked an ISO kit too, but I can live with ANSI....... Let me know and thanks in advance
Oct 31, 2017
giammin
415
Oct 31, 2017
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base set come with the spacebar
Oct 31, 2017
kenshinjeff
28
Oct 31, 2017
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Hey, thanks for the response. I think TA base doesn't come with the spacebar. (I only managed the base + green mods).
Oct 31, 2017
giammin
415
Oct 31, 2017
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yes i'm wrong. i thought you were talking about godspeed
Oct 31, 2017
kenshinjeff
28
Oct 31, 2017
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No problem at all, thanks for the response tho. I appreciate it : D
Oct 31, 2017
kenshinjeff
28
Oct 31, 2017
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Oh, this is nice. Thanks!
Oct 31, 2017
c_r_z
812
Oct 31, 2017
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" 3) For those of you that have already made purchases today, you'll need to make a second transaction to add the additional kits. 4) While that transaction will require a shipping payment, since this is different to how we’ve done this drop in the past, those of you making an additional transaction will have the second shipping charge refunded at the end of this event. You should see refunds to that second shipping charge by mid November."
I see that the Dasher Numpad has shipped but the Dasher TKL kit I initially bought didn't. I thought a single package would be sent. Will I still get a refund for the delivery fee?
Oct 31, 2017
mkarlsson
43
Oct 31, 2017
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Sorry I did not.
Oct 31, 2017
mkarlsson
43
Oct 31, 2017
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I got these:
Godspeed Custom SA Keycap Set – Solar Alphas Base Kit Godspeed Custom SA Keycap Set – Modifiers
I will contact you here if Dock65 does not get it in the end.
Thanks!
Oct 31, 2017
mkarlsson
43
Oct 31, 2017
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Hi Dock65 I cannot live without the ISO kit. So you are first one I will contact when I get the set. The sets I got are:
Godspeed Custom SA Keycap Set – Solar Alphas Base Kit Godspeed Custom SA Keycap Set – Modifiers
Thanks!
Oct 31, 2017
Dock65
12
Oct 31, 2017
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Thanks mkarlsson, I appreciate and I'm interested. So I wait for news. If you have a deskthority or geekhack account and you tell me your nickname I'll pm you. Thanks again. So now I only have to find someone else who buoght a Novelty kit and doesn't need it...... Asking too much???? Now I really need those keys Anybody out there pleeease reply
Oct 31, 2017
mkarlsson
43
Nov 2, 2017
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Hi Dock65, my GH account is the same, mkarlsson. The set was shipped yesterday ;)
Nov 2, 2017
Dock65
12
Nov 4, 2017
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Thanks for reply, anyway I need the set for a 60% layout and I realized that I miss some keys (the base mods kit is not enough...). I tryed to source a novelty Kit but had no luck, so I have to get out and let the kits to SOFF who was interested (I saw he was able to buy a novelty kit but I think he will not let it to me, right?)
Nov 4, 2017
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