Click to view our Accessibility Statement or contact us with accessibility-related questions
cwatters
29
Jul 3, 2018
My original one just clicks now after less than a year. Contacted MD support about it but they have not even responded. Was thinking about the new ”blue” dac amp from centrance when it’s back in stock but it’s an investment and now I’m wondering about product support. Have to see if MD gets back to me. Spent a fair amount with them on 5-6 items and thought support would be better
abramstechno
3
Jul 4, 2018
cwattersSame thing happened to my dacport slim, purchased via massdrop as well. Stopped using the little unit entirely, shame. I had it velcroed to my macbook air with a furutech 15 cm L shaped A -> Micro connection.
cwatters
29
Jul 5, 2018
abramstechnoHere’s the reply from MD. sounds like grey market.
Gwen (Massdrop Community Support) Jul 5, 11:38 AM PDT Hello, Thank you for contacting Massdrop Community Support. “This particular drop did not include a manufacturer's warranty. If a product includes a warranty, it will be listed in the "Included" section of the drop page. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. Thank you for your understanding of this policy. If we can help you with anything else in the future, please contact us.”

Good to know for future purchases
cwattersYikes! Of course it includes manufacturer's warranty! I'm surprised they said that...
StopBadDrops
86
Aug 2, 2018
abramstechnoI need to know where you got that cable, please. I have been looking for a cable like that...
StopBadDrops
86
Aug 3, 2018
abramstechnoThanks a ton!
cwattersDo email info at CEntrance dot com. We support our customers.
PRODUCTS YOU MAY LIKE
Trending Posts in Audiophile