Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
Gwen (Massdrop Community Support) Jul 5, 11:38 AM PDT Hello, Thank you for contacting Massdrop Community Support. “This particular drop did not include a manufacturer's warranty. If a product includes a warranty, it will be listed in the "Included" section of the drop page. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. Thank you for your understanding of this policy. If we can help you with anything else in the future, please contact us.”
Good to know for future purchases