Showing 1 of 9 conversations about:
brenoinojosa
0
Feb 24, 2019
bookmark_border
@LimitlessInnovations , I've made the stupid mistake of not adding my apt number to my address and now the package is being returned :( . Can you update Fedex with that information? Thanks.
Feb 24, 2019
LimitlessInnovations
23
Feb 26, 2019
bookmark_border
First off, thank you for your order! I hope you enjoy your ChargeHub! We actually do not ship directly from our warehouse. Massdrop has a stock that they sort and ship to each customer. Long story short, reach out to Massdrop and let them know you forgot to add your apartment number, and they will change the Ship To information when they receive the unit back! Please feel free to reach out again if there are any issues. Thank you,
Feb 26, 2019
brenoinojosa
0
Feb 26, 2019
bookmark_border
Massdrop said it cannot change the shipping address and asked me to contact you :( #HALP
Feb 26, 2019
Jaysun
1853
Feb 27, 2019
bookmark_border
I think there may have been a miscommunication here as Massdrop can not change the destination address of a package in transit. In your case it would have to be delivered back to Massdrop before we can change the address and resend the package.
Feb 27, 2019
brenoinojosa
0
Feb 27, 2019
bookmark_border
thanks for the reply, @Jaysun ! just to confirm, we'll just wait until Fedex is done returning the package and then we can ship it again, is that it?
Feb 27, 2019
Jaysun
1853
Feb 27, 2019
bookmark_border
Thats correct.
Feb 27, 2019
brenoinojosa
0
Mar 13, 2019
bookmark_border
hey @Jaysun , it has been 10 days now and it's still stuck in JERSEY CITY, NJ with Fedex. Can you check on this? Maybe they're waiting for confirmation or something. Thanks.
Mar 13, 2019
brenoinojosa
0
Mar 20, 2019
bookmark_border
Hi @Jaysun , checking in to see if there are any updates
Mar 20, 2019
brenoinojosa
0
Apr 1, 2019
bookmark_border
Hi Jaysun, any updates here? It's been over a month already :(
Apr 1, 2019
Jaysun
1853
Apr 2, 2019
bookmark_border
I apologize but it looks like our team just went ahead and refunded you for that transaction.
Apr 2, 2019
View Full Discussion