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View Full Discussion @LimitlessInnovations , I've made the stupid mistake of not adding my apt number to my address and now the package is being returned :( . Can you update Fedex with that information? Thanks.
First off, thank you for your order! I hope you enjoy your ChargeHub! We actually do not ship directly from our warehouse. Massdrop has a stock that they sort and ship to each customer. Long story short, reach out to Massdrop and let them know you forgot to add your apartment number, and they will change the Ship To information when they receive the unit back! Please feel free to reach out again if there are any issues.
Massdrop said it cannot change the shipping address and asked me to contact you :( #HALP
I think there may have been a miscommunication here as Massdrop can not change the destination address of a package in transit. In your case it would have to be delivered back to Massdrop before we can change the address and resend the package.
thanks for the reply, @Jaysun !
just to confirm, we'll just wait until Fedex is done returning the package and then we can ship it again, is that it?
hey @Jaysun , it has been 10 days now and it's still stuck in JERSEY CITY, NJ with Fedex. Can you check on this? Maybe they're waiting for confirmation or something. Thanks.
Hi @Jaysun , checking in to see if there are any updates
Hi Jaysun, any updates here? It's been over a month already :(
I apologize but it looks like our team just went ahead and refunded you for that transaction.