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Hey everyone - I wanted to officially share the update here that everyone in this drop have been emailed:
It has been brought to our attention that the vendor in this drop has altered the product box for this drop before shipping. Altering product boxes is against our vendor guidelines and we do not consider this acceptable. We're sorry that we were not aware of this before setting up this drop and for any confusion or issues this has caused.
If you would like to request an order cancellation or return for a refund, please go to the transactions page and create a support ticket.
In addition, we have issued $40 to everyone's Massdrop account. This will be automatically applied to your next purchase, at which point you’ll be able to see it on the checkout page. It’s good for one-time use, which means you won’t see a remaining balance, and expires one year from today.
looks like it has nothing to do with massdrop after all. :) :)
good to see this response from MD. I've updated all my warnings and provided the link to your response here. Hope that this will be a lesson for MD and for us as well. TBH I'm very relieved that I can continue my purchasing here in MD
good to hear, Massdrop!
in the end it's all about protecting the integrity of your brand and retaining the trust of your customers.
The only thing I know to be true is, Md had their hands on it and shipped it any ways. " didn't know". Give me a break! Unauthorized, serial nuber gone, and in old box. Have fun with that battery. I don't buy it.
I like your reviews! You do a great job.
Actually, it does, since it was Massdrop who chose to deal with a shady distributor.
"looks like it has nothing to do with massdrop after all. "
but not so fast....you don't know if massdrop knew what was going down...to be sure, they should have done their homework but in the end they came thru..so i give them kudos for such.
You don't know that to be true at all. Stop saying you did.
You don't know that Massdrop has a warehouse where this product was stored before they shipped it. I doubt very much that MD has any warehouse or any product at all. My guess is they drop ship everything they sell. I'm making an educated guess as "drop" is in the name and drop shipping has become quite popular over the last couple of decades. eBay is full of merchants like this.
Massdrop has become a large company and is no longer just a few guys in a small building. They have a group of people now and a couple locations, they also move hundreds of products now. You really expect Massdrop to be intimitely familiar with all the products of all the brands people buy? This site mostly just facilitates group buys that are requested by the users. Massdrop just gets the products in on a big pallet and ships out each box to the individual person. How are they supposed to know whether something should be arriving in a white box or not? And you think they open up each and every box and look at serial numbers and check for functionality? They are basically a shipping agent for the majority of their, not a manufacturer of them all. Now, they are intimately familiar with the details of their own products, which are out of a completely different location that they bulk receiving/drop shipping stuff.
Haha! If I got a pallet of mojo, I'd check em out. Then I would have a lot more mojo!
When you sell a product, it should always be checked, or shit can hapoen.
Hire mo mojo checkers. Hopefully, this was just a mistake and a learning lesson. Cheers!
Your commanding me stop? I read statements from reliable sources. Mistakes happen. Hire mo mojo checkers. Learn lessons, and try to gain back trust.
P.s. Make me stop! 1st ammendment.
The MD office and the warehouse are on opposite coasts. I highly doubt that the MD main office had any idea that the packages were altered, and the warehouse likely was unaware that it would be a problem.