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nicpope
447
Jan 6, 2016
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Hi All,
Just want to clarify how sourcing a product works. When we determine that a product is desirable to our members we first reach out to manufacturers to see if they're interested in doing a drop. Often they are, sometimes they are not, and sometimes we don't hear back. We'll then usually reach out to the main distributor of the product and again, they may or may not be interested. Failing that, we're pretty often approached by retailers who are sitting on inventory of a product and have noticed there's a demand on our platform for the product that want to work with us to sell it.
The only potential issue arising from this is warranty coverage, and we have a policy of offering warranty coverage through Massdrop for the same duration as the manufacturers warranty, in this case 1 year from date of purchase.
Jan 6, 2016
lvince95
248
Jan 6, 2016
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Thanks for at least clearing things up, and also for correcting the fake MSRP.
Jan 6, 2016
Compassionator
205
Jan 7, 2016
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Who's going to repair the Mojo if it breaks? I would not want anyone other than Chord opening up and repairing the Mojo. The Mojo is not just another DAC/Amp as there are proprietary chips that you cannot buy at Digikey. Or is the warranty a replacement warranty?
Jan 7, 2016
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