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I just received one of my Zippo's but it came with some scratches.
I know it will scratch even more anyway, but I think its too much for a brand new Zippo.
(Sorry for my dirty hands)
Look like some "sparks" on the midle (more to left), my older polished zippo didn't come like that.
Sorry, to hear that. If you want it replaced, please contact email@example.com and we can take care of it.
However, if you don't want to wait, check to see how deep the scratches are. If you run your fingernail across the scratches and you feel noticeable grooves, send it back. But if you don't, some tooth paste and a good polishing will buff out those scratches in no time. Either way, thanks for letting us know.