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We do a lot to keep the vendor's apprised as to what's going on. I think most people give vendors too much credit, they don't really care...
They get 3000 units in the warehouse, and start selling them by the hundreds, any individual order might get "lost" or "misplaced", they still don't really care - they'll still sell them all, and then they'll replenish their supplies. They also generally over-allocate them, to account for people who don't pay etc. Last people who pay, don't get any. If you're a watch store, the answer isn't "I'll complain and buy another brand", it's "I guess I'll wait for the next shipment".
Lastly, the distributors/manufacturers (depending on the situation) often have very slim margins, which is why they have 1 person handling millions of dollars of orders. They unfortunately don't have time to hand-hold us. They also don't spend their Saturday nights respond ing to comments :)
(I'm speaking in generalities, where some apply to this situation, but mainly, our business in general).
It's a fun business.
I think you have misunderstood me. I wasn't talking about the vendor's actions so much. But about yours. How far YOU would go to keep YOUR customers happy.
Given this is "Mass" drop, we would be buying in bigger bulk than a lot of others, yeah? Shouldn't you, as a representative of this, have a bigger bargaining power in these respect too? Or am I overestimating your powers?
We're willing to go far to keep customers happy if there's issues on our end (due to our incompetence, for example). We would be bankrupt if we compensated/adjusted every buy when a vendor delayed it (for example, upgrading to overnight shipping, like many people request/demand). One thing we do know is that we need to provide better on-site messaging so that people understand that group-buys are individuals making a wholesale purchase, and with that comes the pricing (and frustration) of the wholesale supply chain.
We're extremely different "behind the scenes" from a flash-sale website (which a lot of people confuse us with- they come here seeking a deal, click buy, and expect it to show up 3 days later). Flash-sales are generally loss-leader/marketing promotions or dead-stock clear-outs. Group buys are taking existing non-discounted/promoted product and extending the wholesale supply chain to the consumer.
You're overestimating our powers. Our order for 200 watches basically qualifies us for status equivalent to a medium sized retailer. If we were ordering 2000, we'd be able to exert some pressure on them. For now, the "Mass" involves getting the pricing advantage- in the future however...
I have privately organised group buys before and I understand the concept perfectly.
I'm certainly not requesting an overnight delivery, as it is not Massdrop at fault. Just hoped there were some channel to contact the vendor and get some updates as to when we can expect the product... just to put us at ease. Not asking to make miracles happen.
If the answer is "we've contacted the vendor today and they won't get back to us with an ETA", so be it.