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Skutch
3
Aug 8, 2017
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I received mine and was able to kinda track it but not really. The mailman said it was delayed due to confusion about it possibly being COD. Shipping is definitely an issue although this was my first drop so I really have no idea what to expect. I also discovered that the lifeproof case for my Samsung S5 cannot be used with the 1/8 inch jack that the headphones come with since the thickness of the case won't allow the plug to go in far enough to make the connection. So far they work great for cancelling out the extreme road noise my work vehicle makes which is what I was after so I'm satisfied overall. Let's hope the shipping problems get solved soon. No one likes guessing when it comes to getting their merchandise.
Aug 8, 2017
Mandrake
30
Aug 13, 2017
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My set never did show up. As I deal a lot with shipping and recieving at my company I know the flow on SamrtPost packages very well. The package was at the Fedex hub in my city within a couple of days. The scanned it as being handed off to the USPS the same day. USPS never scanned it into their system. At that point it was lost. I contacted support immediately. It took two days to hear back from them. Massdrop CS seem to have some artificial time before which they will not help you on shipping problems. They claim 3 to 10 working days for delivery, so they will not even try a trace prior to the package being delayed by10 working days. This may make some sense if a package is sent to a distant address in a rural area. But my package was in the city after about three days (2 business days). Once they ran the trace and found the package was lost I asked for a replacement. They declined this and said they would issue a refund. They promise 3 to 5 days for this to happen. So I do not get the headphones and they had my money tied up for close to 6 weeks. I guess this is what it is, but no one ever apologized much less offered something for my trouble.

Then, after they said they couldn't do a replacement, I find these had dropped again... Couldn't they have just offered to send me a set out of this drop?
Massdrop is fine when things work properly and to be fair this is most of the time. Just hope that you don't need help with something. I will need to see a huge deal for something before I use the service again. For what is usually a few bucks more, at least Amazon is responsive and will work with the customer to insure satisfaction.
Aug 13, 2017
Skutch
3
Aug 14, 2017
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Well I can say for sure I wouldn't be happy at all if that had happened to me. Sounds like not only did they botch the shipping but the customer relations as well. I had very prompt service when I emailed them about the issue with the jack not working in my phone until I realized it was the case and not the jack. Let's hope your experience was a fluke or that they have recognized a refund alone is not making things right with the customer when you tie up their money for extended periods of time. If they're smart they will figure out a way to make that sort of hassle work out better for the consumer since they have such a slow turn around process on orders. I'd say a discount certificate kind of deal that you could use on any drop you wanted would be a good start. You have to get things, or make them right if you are this slow getting the merchandise to the consumer.
Aug 14, 2017
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