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Cold Steel Luzon Leaf-Spring Folding Knife
Showing 1 of 24 conversations about:
Cold Steel Luzon Leaf-Spring Folding Knife
NWArkGuy
7
Jan 11, 2020
Just for the others who are experiencing issues with the shipment of this item. I am including my most recent emails to Drop with their tone deaf response. Pardon me for saying it like this... But, exactly how stupid and tone deaf can your company be? I have filed for a fraud dispute for this transaction.  What in the world do you think that means? I want either my product shipped or I want my money back. Really, how difficult is that you and your company to understand? Since I have filed the dispute already and since you have not provided the requested answers that to be honest your company should have had weeks ago rather than just now looking into the situation, I want my money back.
Travis (Drop Community Support)
Jan 11, 7:40 AM PST
Hello NWArkGuy,
Thank you for reaching back out to Drop Community Support.
After reviewing all the details we are still looking into what is causing the delay. If you would like to cancel this order you are elligible to do so.
If you decide you would like to cancel this order please reach back out.
Best,
Travis
 NWArkGuy
Jan 11, 7:25 AM PST
As stated in my previous email, I have started the dispute process for this charge due to the lack of information or answers provided by your company.
I am severely disappointed both in the handling of this issue and your company as a whole now.
Your company has now lost a customer completely due to this problem.

(Edited)
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NWArkGuy
7
Jan 11, 2020
NWArkGuyThe refund was made while I was copying this over here. Hope that rest of you are able to receive satisfaction of a refund or the item if it ever ships.
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