Click to view our Accessibility Statement or contact us with accessibility-related questions
Heaven
0
Sep 2, 2013
Are there any tracking numbers for the first batch of 14 inch brown bag? I hope the communications & updating could be more proactive.
nelson
5275
Sep 2, 2013
HeavenHi @Heaven,<br /><br />The international order of the brown bag is set to arrive our fulfillment center before end of the day tomorrow. We are aiming to have them out to you within 24 hours after that.
jeremyc
2
Sep 3, 2013
nelson@nelson<br /><br />Okay, fair enough, I can imagine it's unpleasant having to respond to inquiries when the vendor is being unresponsive themselves. I will consider this to be a bad experience I am having with Copper River, and not with Massdrop.
nelson
5275
Sep 3, 2013
jeremyc@jeremyc <br /><br />Thanks for your understanding.<br /><br />We are expecting to have the return shipping label later today. I forward it to the members that need one as soon as I get them.<br /><br />Copper River Bag confirmed that the correct brown bags were shipped out on Friday. We are expecting to have the tracking number by tomorrow afternoon.
jeremyc
2
Sep 10, 2013
nelson@nelson <br />@Mark <br /><br />I've relabeled my box and it is on its way back. Since now I don't have anything to show for what I paid - not even the incorrect merchandise I had until today - I would like either the correct bag or a refund of what I paid. If I don't receive one or the other, or a very persuasive explanation why not, within a week, I will ask my credit card company for a chargeback.
Mark
3186
Admin User
Sep 10, 2013
jeremycWe're actively trying to get a hold of Copper River Bags to get updates on the situation, we're about as in dark as you are. That being said, despite the messiness of the situation we remain confident that CRB will come through with your bags, albeit in a delayed fashion given the mistaken shipment.<br /><br />At the end of the day, all transactions that occur on Massdrop are guaranteed by Massdrop. That means we're the ones left "holding the bag" (bad joke) if things go wrong.<br /><br />In other words, you don't need to ever issue a chargeback, if Copper River doesn't deliver the correct bag to you, we will refund you - no questions asked.
Vecinu
6
Sep 10, 2013
jeremycMassdrop stands behind its testimony to make sure you remain satisfied. Please don't ruin its reputation by initiating chargebacks. I'm sure if you ask Nelson he will issue a refund if you are not 100% satisfied. This seems to be more of an issue with CR than with Massdrop.
jeremyc
2
Sep 10, 2013
Mark@Mark <br /><br />Thanks, I will sit tight and see what happens. This went through some time ago, and I know I'm not the only one getting impatient. I have never had to issue a chargeback before, and I'm glad I won't have to in this case, but this is really poor handling of the situation on Copper River's part, and I am sorry you've been stuck in the middle. I hope the bag comes through in the end, but I am glad you are standing behind your service and willing to offer a refund if it doesn't.
rickdmer
3
Sep 13, 2013
MarkWell, I sen't my bag back today. Hopefully everything is in order. Have you heard anything back from them?
arueschhoff
1
Sep 13, 2013
rickdmerI sent mine back a few days ago and it is set to arrive at Copper River today. I will let y'all know when my new bag ships. (hopefully quick!)