Has anyone experienced issues updating the firmware?
There must have been a "glich" when I tried to update it, and now the keys do not light up and the keyboard does not work. 😞
There seems to be a problem with something called "APPO Bootloader" and the current installed firmware is listed as "Firmware version 0.0.0"
I also tried the hardware reset as described in creative's support page, but the keys would not light up.
UPDATE:
I was able to update the firmware using my Windows 10 laptop, the other systems where Windows 7. Not sure if that was the issue or not, but I'm just happy I was able to get it working.
TomA1Same here, i got both the mouse and the keyboard, both are detected as simply "HID-compliant" devices so it doesnt work with the creative software. The software recognises the devices but refuses to allow customizations unless the firmware is updated but the firmware updates dont work :/
starkipraggyDid you have any luck getting the keyboard to work?
I was able to install the firmware right from a .exe file i found online, it was an older one than what was on the creative support page, now it works fine, even updates to the latest firmware though the connect software also.
Not sure if that's what did it or just the fact that this time I used a Windows 10 system instead of Windows 7.
TomA1The link is at the very bottom of the screen capture. Sorry I couldn't figure out how to just attach the link. I downloaded the firmware from the US site, seemed to work okay. After loaded that firmware I was able to upgrade the the latest from the creative site. For some reason it would not update directly from firmware 0.0.0 the the latest.