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scgt1
29
Nov 20, 2017
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I just powered mine up for the second time yesterday and noticed some audio popping and also notice my rgb settings didn't save and they went back to the ungodly rainbow effect.
Mind you I never even played sound through them and just had enough time to tinker with the rgb settings when I first hooked it up. My game rig has been off since just turning it on again yesterday. Is this popping a known issue and is there a fix in the works. Also what is with the rgb settings not saving?
Nov 20, 2017
DigitalRonyn
558
Creative Labs
Nov 20, 2017
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The vast majority of the limited reports we've had of this have been resolved by: Updating USB drivers - out of date drivers will cause delays in the digital stream and create popping / crackling as the digital stream tries to "catch up" This is most often in combination with a USB3 port which are known to have issues with all kinds of audio devices in Windows (headsets, external USB dacs, USB speakers, etc). Updating the drivers is the first step. And then moving to a different USB port is another. Please also make sure you've installed the SoundBlaster Connect app with administrator privileges as Windows requires it to make changes to external devices. And of course you want to be using the latest firmware updates where we're incorporating fixes for the various configurations out there. If those don't work, please contact me at socialmedia@creativelabs.com and we'll get you up and running!
Nov 20, 2017
Bunniescanfly2
12
Nov 27, 2017
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The updating drivers doesn't work, my system is up to date and sucks that the solution they give you is just a waste of time. Hope mine works, it did for me
Got the same thing and wrote and found a fix for it! For those who have the popping problem and don't know how to fix it, found a solution!! If your motherboard has a USB Type C , just buy a Type C to USB adapter from Amazon or whatever, doesn't matter if it's USB 3.0 ( it will work) and just plug it in vie the adapter into the Type C!! The popping stopped and now i can enjoy the soundbar even more!! Sucks to have it pop but USB audio interface sucks sometimes. Hope I helped some of you. I live how the system sounds and i recommend this product! ( Bought mine from Amazon, not here, but a lot of people here have been saying they have problems so I registered to help you out! Hope it helps!!)
Nov 27, 2017
DigitalRonyn
558
Creative Labs
Nov 27, 2017
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Bunniescanfly2, thanks for this update. Definitely helpful for the users here and much appreciated!
Nov 27, 2017
TszChunAnson
0
Jan 9, 2019
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Are you still around? May I know if the popping noises in your case are intermittent instead of constant?
Jan 9, 2019
Portlyone
0
Feb 13, 2019
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Hello Anson... Have you found a resolution to the intermittent crackle? I've listened to your recordings and it is exactly what I get... Super annoying... I even tried the USB-c Adapter thing, and nothing is working
Feb 13, 2019
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