mightymospingYou might want to contact support about that.
I'm going to experiment with mine with new / better bearings. It shouldn't be too difficult to glue some decent ball bearings in place there. With decent bearings, this trackball has real potential, I think.
Of course the POM bearings it has are a significant upgrade from a normal consumer trackball. Part of why it's clearly superior.
mightymospingUpdate - I'd give it a little bit of time since your order was overseas, and our ability to keep track of packages once they leave the US is very limited. Please do keep in contact with support @massdrop.com if it doesn't show up soon.