Hi,
Please follow the instructions here: https://thecustomart.com/faq/#impressions
once you have your molds done we recommend that you send pictures of your ear impression to info@thecustomart.com for evaluation first
When shipping molds from outside EU it's important that you put value on the package as low as $10 otherwise the package might get stuck at customs and we are not responsible for any import charges.
Address for sending ear impressions:
Custom Art
Litewska 5/9
00-589 Warszawa
Poland
Thanks
Piotr