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Hello there! I have a question regarding the 30 days free refit, I will be out of town during April 18 until May 1st, when does the 30 days start counting? As soon as it ships, or when it arrives? Also, how many days should I expect shipping to take, to Hong Kong? Thanks!
The free refit period starts from the moment you receive them. We treat everyone individually - if you are going to be away when they are delivered we will take that into account. Just FYI the key to get your IEMs fast(er) is to send your ear impressions as soon as possible.
Our experience is that it takes 3days for the package to arrive in HK.