Showing 1 of 293 conversations about:
CustomArt
269
Custom Art
Apr 7, 2016
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The drop has ended. Thank you all for participating!
Now, please send your impressions to our lab, address below: Custom Art Pulawska 28/36 02-512 Warszawa Poland Here are key point for impressions: -Impressions have to be made from soft silicone material. -Dreve, Egger and Westone brands are recommended. -Use of foam or cotton swabs to protect eardrum is advised -Past the second bend and shall include: full concha, helix, crus helix, tragus and antitragus. -Mouth should be open with bite-block inserted between teeth in order to maximally stabilize the mandible. If a bite block is unavailable then teeth might rest against something of similar size, for example a thumb. Keeping mouth open for about 2.5 cm without talking and moving is recommended for getting full comfort and isolation. -Send us pictures of your ear impressions for first quality evaluation! -------- Turnaround for monitors will be ~4/5weeks, from the moment of receiving and accepting impressions in our lab. -------- Ei.xx will be shipped from Poland, with FedEx Express shipping. We are not responsible for import taxes imposed by your country. Note, EU orders are tax-free by default. US import shouldn't exceed $50usd, payable COD. ------- If you have any questions feel free to contact us: info@thecustomart.com or Massdrop representative. Thanks Piotr
Apr 7, 2016
dannytang
44
May 21, 2016
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Import Duties + Brokerage Fees came to over $100 in Canada... The culprit here is that the Custom Art/Piotr declared the full value of the Ei.xx (didn't didn't get the package insured so what's the point?) and didn't declare a HS Code (Harmonized System Code, an internationally standardized/harmonized tariff schedule) and just listed the product as "In-Ear Monitors Custom Art Ei.xx" so FedEx Trade Networks (FedEx's customs brokerage division) wasn't able to clear the headphones under the proper code. For future reference, CA should add HS Code: 8518.30 to the their invoice, this code is for earphones and headphones, and has a duty rate of approx. 5% in both Canada and the US; so even if CA declares full value, the duties portion should only be ~$30. There's no way I'll get my money back, but at least it'll help others.
May 21, 2016
CustomArt
269
Custom Art
May 21, 2016
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@dannytang - we have to declare full value. We don't do shady business. We are legally operating company and under-declaring the value is against the law.
As for HS code - we HAVE to insert HS code into FedEx system - otherwise we cannot print shipping label. We take no responsibility as to how FedEx system works. Trust me on that - each package shipped outside European Union has to be registered with Customs Office, we send all necessary documents digitally to FedEx system including HS code and full item description. Your case is not the first time FedEx has messed up with HS codes and customs documents , but those are rather isolated cases (1/100).
May 21, 2016
dannytang
44
May 21, 2016
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@CustomArt I understand the need to declare full value and that's fine, but the HS Code needs to be on your invoice. I know that the HS Code needs to be entered into FedEx's system when preparing the AWB (Air Waybill) because their system also generates an optional customs invoice for each AWB, but you still need to put it onto your invoice if you're not going to be using the one they provide. This will ensure FedEx has the proper information no matter which invoice they use. There are three things you can add your invoice to help minimize the "isolated cases": 1) add headphones to the item description, the customs broker won't know what in ear monitors are and products that have complicated/fancy descriptions can cause problems, 2) add HS Code you've been using to the invoice for your international shipments, 3) add the Country of Origin (i.e. PL), importing from different countries results in different duty rates.
Side Note: I'm not a customs broker so I'm not 100% sure about this but US based customers might not have to pay duties at all if this qualifies to be cleared under Section 321 (allows for informal/duty-free entry for shipments valued under $800 USD).
May 21, 2016
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