Showing 1 of 293 conversations about:
dralnaqi
1
Jul 11, 2016
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I DO NOT RECOMMEND THIS.. STAY AWAY. IT IS FILLED WITH FLAWS AND MORE!!
It has bee a frustrating experience and the customer service is very poor.
I had issues with the cable connection and fitting of one of the earpieces and earplug. I sent them the request and was asked to ship it back to them on my expense.I did so and a while later I found a tracking from Fedex.. The communication was non existence. I had to go through paying for molds for my ear twice. The problem was more pronounce with the Effect Audio cable that costed me an extra 125$. I sent both the stock and the Effect Audio cable for testing.
Afterwards, I opened the package to find that they did not ship the Effect Audio cable, so I contacted them vi email (the only way they communicate) They claimed that they did not receive the cable and showed me a typed inventory on a phone picture which is very sketchy.
I tried to call them multiple times and the response is that they do not answer international call due o charges??!! so the best way to communicate is email and I do not understand how I can Justify shedding all this money for a CIEM that I can not talk to the vendor about issues, preference ...etc. If this is the experience you want, then go ahead!!
I is a very flawed CIEM and I was not impressed by the sound or any of its component. The sound due to poor fitting comes and go.....
I can keep writing but I will stop, I wasted enough time and money on this piece of CRAP!
Jul 11, 2016
RichJo86
27
Aug 18, 2016
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@dralnaqiFortunately I don't recognize the issues you describe. I ordered on the very first Ei.XX drop. I'm still loving them. The communication between Piotr and me was very good when I e-mailed about the Ei.XX and later on for an extra cable.
If CustomArt indeed lose your cable then they should replace it. Do I understand it correct when you send it in to check the sound with the Audio Effect cable? If the fit isn't good your eligible for a refit within 30 days. You made 2 extra ear impressions, why?
Aug 18, 2016
dralnaqi
1
Aug 20, 2016
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I am glad you had a better experience with them.. They denied receiving it and refused replacing it.. The Refit with the new impression was not close to acceptable.
Aug 20, 2016
CustomArt
269
Custom Art
Aug 24, 2016
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I think this deserves small address although I don't like idea of doing this publicly.
Customer requested full refund (which we don't offer since it's a custom product) - on the same day we asked massdrop to process the refund for amount paid, which has been processed to my knowledge. Customer gets to keep his IEM (despite the refund). He was also informed about being eligible for selling it second hand and about our Ownership Transfer service should he decided that he doesn't want to keep them or he wants to recover any extra losses.
The matter is closed.
Aug 24, 2016
RichJo86
27
Aug 24, 2016
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Seems a reasonable solution from the posted information. I agree normally this should be a matter between customer and company. If posted publicly I see nothing wrong in getting a different opinion if the comments are constructive and not offensive.
Aug 24, 2016
nkang
15
May 5, 2017
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This is why it's good to hear both sides. Customers can and will sometimes be unreasonable, and then can mislead other customers with unfair reviews.
May 5, 2017
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