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Showing 1 of 6 conversations about:
edwin177
1
May 11, 2018
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Are the chest measurements in the size chart, neck size in inches? Any chance of getting actual chest width in inches?
May 11, 2018
TomasV
1685
May 17, 2018
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edwin177Sorry about that. We're correcting the size chart as we speak.
The chest measurements should read (in inches): S - 38.5" M - 42.5" L - 46.5" XL - 50.5" XXL - 54.25" XXXL - 58.25"
Length should read (in inches):
S - 30" M - 30.25" L - 31" XL - 31.5" XXL - 32" XXXL - 32"
Sorry for the inconvenience!
May 17, 2018
BrianA
17
Jul 9, 2018
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TomasVTomasV, the inconvenience is not having to wait for you to provide the measurements. The inconvenience was having waited weeks for the item to arrive only to find that the shirt had not fit given that the measurements you provided were incorrect. The other inconvenience that that now, I'm onto week two of waiting for a response from Massdrop as to whether I will be granted a refund or exchange.
Why is it that my size large shirt measured at 44 inches? Were your measurements wrong or is the product defective?
Jul 9, 2018
TomasV
1685
Jul 9, 2018
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BrianAHi Brian. We provided the sizing information as given to us by the manufacturer/vendor for this product. If the measurement from pit-to-pit laying the shirt flat is 22 inches that would indeed mean that your size L measures closer to 44" in the chest, and not the 46.5" stated on our size chart. I trust your measurement and skills, just make sure you double-check. The reality is that sometimes it's hard for us to gauge the situation without me physically being there looking at the garment with you, so we take your information at face value and of course i very much appreciate you keeping us honest here. In any case, please contact the customer service and let them know of your situation, and discuss what steps can be made to rectify the issue. Thanks and my apologies again.
Jul 9, 2018
BrianA
17
Jul 10, 2018
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TomasVHello TomasV. I had posted the photo of the sizing issue 4 days ago on this product Discussion. I'll also include it in this reply as well.
Thank you for the admission as I do understand that mistakes can be made.
I do hope to resolve through the customer service ticket soon.
Thank you for your response and have a good night.
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Jul 10, 2018
TomasV
1685
Jul 10, 2018
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BrianAThanks for the repost on that image. I'm forwarding it to our vendor. As you can see the sizing chart that we included in the main page is the one you have in your hands. It's just that the actual garment may not be matching up exactly to those measurements. Thanks again for relying this info and your patience.
Jul 10, 2018
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