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artileon
0
Jun 20, 2017
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I have contacted customer support . They have no answer and are having there logistics team look into it. I'm a little upset considering i sent email two days ago and yesterday June 19th was estimated shipping date.
Jun 20, 2017
darkvoice
7
Jun 20, 2017
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Today is June 20th-the day after the estimated shipping date. I understand this date is an estimate but I have sent an inquiry requesting an update to customer support. I will share their response time and content. Hope these units ship soon.
Jun 20, 2017
artileon
0
Jun 20, 2017
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Very appreciative thank you.
Jun 20, 2017
artileon
0
Jun 22, 2017
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Hello darkvoice. Did you get any update from support.
Jun 22, 2017
darkvoice
7
Jun 23, 2017
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It looks like we both received the same response which appears to be an automated standard letter. This is it:
Kyle M (Massdrop Community Support) Jun 20, 4:42 PM PDT Hello Trevor, Kyle here with Massdrop. I hope this email finds you well! Thank you for reaching out with your inquiry and bringing this to our attention! We do apologize for the delay in shipping your order and are doing everything we can to get this resolved as soon as possible. Your concern is understandable and I have flagged this to our logistics team. They are currently looking into what is going on with the delay and once they have more information, they will update the group via email. Please keep an eye on your inbox for any email updates from our logistics team, but feel free to reach out if you have any questions in the meantime. Best Regards, Kyle
Jun 23, 2017
artileon
0
Jun 23, 2017
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UPDATE
I finally received a response from Cust. Support and below is the response. Yeehaw!
Thank you for reaching out to Massdrop Support. Our apologies for the lack of updates, our logistics team is currently experiencing a backlog and are working through it as quickly as possible. Cara here and I'm happy to offer some information. Based on the information I'm able to see from our warehouse, I can tell that these units have been received. Meaning an update is quite likely to go out very soon. Thank you for your patience while we work to address the group.
Jun 23, 2017
darkvoice
7
Jun 23, 2017
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That's good news! Whew. Glad things are moving along. Not comfortable not hearing anything from them about what is going on. Would be good if they started sharing that information before people start getting anxious and sending inquiries but good to hear.
Jun 23, 2017
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