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sconcin
6
Oct 22, 2015
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Just got my Ternos Pro.... It is beautiful and appears to be very well made too! If it also keeps time properly I will be ecstatic :) Stefano
Update after 6 months: the watch runs slow about 1 minute per week and the white paint on the ceramic bezel markers is slowly coming off. I lost 2 tick marks and now the "2" of the 20 number is gone. I do not abuse the watch, there are no scuff marks at all, so I am puzzled at the poor quality on the paint. I have sent an email to Massdrop about what to do with these issues and haven't received a reply yet. I probably wouldn't have bought it if I had known about these issues.
I connected with support and they told me to reach out to some place in Pennsylvania. Unfortunately they did not answer the phone nor email for more than 1 week.... Eventually I got a response that I had to send the watch to Germany. Which I did 2 weeks ago, and it cost me $109!! This was for FedEx with insurance. I did not shop around for shippers, since UPS and Fedex are comparable and USPS is not trustworthy. Watch is still there :(. They did email me, so I know it is all OK. I am still steamed that all this expensive warranty cost is ON ME. Buyer beware! I certainly will no longer buy any items from MD that originate far away.
Oct 22, 2015
Exxodus
40
Sep 13, 2016
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I noticed my reply in agreement with your statement regarding the ability of the tick marks and numbers coming off was deleted. When this happened to me.. I was/ STILL AM in a state of shock. I can't believe such an otherwise fantastic timepiece would have problems with the bezel. I don't care to send it off all the way to Germany as it has sentimental value to me (Something I must've said made them delete my response to you) Perhaps it was an honest opinion like yours and a photo as proof of the tick marks and numerals coming off.
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Sep 13, 2016
sconcin
6
Sep 13, 2016
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I got the watch back now, but not without a lot of hassles with the customs office who wanted proof that the watch was sent from the US for repair. Good thing I had all my ducks in a row and provided the documents they asked for. Door to door it took 3 weeks and the shipping packet back to me was packed very poorly. I had sent it, floating in bubble wrap all around. I got back a cardboard box 1/4 the size of mine and the watch hard up against one of the walls and the rest of the package filled with Styrofoam peanuts. Good thing that it wasn't damaged. They did not fix the slow running, just the bezel :(. I am now in dread that the tick marks will fall off again. In the industry that I am in we test the quality of film deposition by doing a "tape test", which is exactly what you may think it means. Before I sent off my watch for repair, I was able to peel off the remaining tick marks with ONE pull from s strip of Scotch tape, which is a gross failure. There might be cheaper ways to get the watch there, by USPS for example, but I got burned by them in the past, especially in regards to shipping items to Germany, so I will never even try again. Still unhappy at Massdrop's complete silence in this matter, which I am interpreting as a disregard for my future business, which has been duly noted.
Sep 13, 2016
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