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this is my third drop that had missing parts. what gives you guys? i ordered:
Kit Type: DIY
Rainbowduino Add-On: Yes (+$17.99)
Acrylic Case Add-on: Yes (+$8.90)
I received only the DIY kit
hats 2/3s of the order missing. if its not missing key caps its something else. we wait weeks for these drops then weeks for someone to correct the errors in the orders.
We're sorry you got shorted, but your missing parts should already be on the way. As @nelson said there was small mixup with shipping that has since been corrected. If nothing shows up soon please contact Support so we can help make sure you get everything.
I had exactly the same thing happen. I've contacted support to see what they say...
I too contacted Support for this and then I read older posts in this thread. MD acknowledges that an error has occurred and they are working to fix it
@machogriz @Kombi @chrismetcalf @jerladOur support team is working on this issue, and will have all the problem sorted out. Definitely do send in a ticket if the problem isn't resolved with the second shipment.
Will the second shipments be expedited? I now have a completed cube kit I can't test or use, and with normal shipping it'll be another 10 days waiting for the rest of the parts I ordered to show up.
Thanks. Looking forward to my new tracking number.
Just to close the loop; everything came in as expected so there are no issues. Thanks a million!