Showing 1 of 40 conversations about:
D0D0
16
May 7, 2015
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this is my third drop that had missing parts. what gives you guys? i ordered:
Options Ordered
Kit Type: DIY Rainbowduino Add-On: Yes (+$17.99) Acrylic Case Add-on: Yes (+$8.90)
I received only the DIY kit
hats 2/3s of the order missing. if its not missing key caps its something else. we wait weeks for these drops then weeks for someone to correct the errors in the orders.
May 7, 2015
AlexPk
5738
Community
May 8, 2015
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We're sorry you got shorted, but your missing parts should already be on the way. As @nelson said there was small mixup with shipping that has since been corrected. If nothing shows up soon please contact Support so we can help make sure you get everything.
May 8, 2015
chrismetcalf
77
May 13, 2015
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I had exactly the same thing happen. I've contacted support to see what they say...
May 13, 2015
jerlad
72
May 13, 2015
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I too contacted Support for this and then I read older posts in this thread. MD acknowledges that an error has occurred and they are working to fix it
May 13, 2015
nelson
5275
May 14, 2015
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@machogriz @Kombi @chrismetcalf @jerlad
Our support team is working on this issue, and will have all the problem sorted out. Definitely do send in a ticket if the problem isn't resolved with the second shipment.
May 14, 2015
chrismetcalf
77
May 14, 2015
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Will the second shipments be expedited? I now have a completed cube kit I can't test or use, and with normal shipping it'll be another 10 days waiting for the rest of the parts I ordered to show up.
May 14, 2015
nelson
5275
May 14, 2015
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Yes they will :)
May 14, 2015
chrismetcalf
77
May 14, 2015
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Thanks. Looking forward to my new tracking number.
May 14, 2015
Kombi
40
May 17, 2015
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Just to close the loop; everything came in as expected so there are no issues. Thanks a million!
May 17, 2015
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