Doctor Who: Time of the Daleks Game Pre-Order

I'm just seeing this reply now, 2yrs later, but in case the product comes back around, so will this discussion pop-up. Your definition of work and mine are obviously very different. If I'm on a site that's trying to sell me a product, I expect them to have the details of that product--and yes, I epxect to be able to trust the manufacturer's specifics (contents, age-range, photos, etc) when looking at an item for sale, this isn't a garage sale site where you should need to visit multiple other sites just to find basic info. At this age, I'm sure MassDrop has updated info on the product so it's all null & void, but it's the principle: if a website wants me to shop with them, they need to have their act together.

I, too, meant this as a Christmas present. Bought this all the way back in August. It is truly outrageous how many times this item has been pushed back for release. As much as the burden of fault lies with the company for having unrealistic timelines, I can't help but be frustrated with the way Massdrop has handled this. This was a prerelease item. If at all a vendor cannot supply, you should not do business with them, and merely a refund based on a product that at this stage may never see the light of day is pathetic. It is "undesirable" to me that as a company who specializes in getting deals on the cutting room floor that more was not done, not only keep the customer in mind, but also putting pressure on the supplier for more accurate information and solid time lines. My money has value, here and elsewhere. It is up to Massdrop to ensure that when they obtain a product deal, actual product is supplied and the customer's time is not wasted. Now I need to go back shopping so close to Christmas rather than have my present all picked out well in advance. I too, am requesting a refund, and will carefully consider if I will do business with Massdrop in the future, especially with unreleased product.

The vendor has let us know that the release date of Doctor Who: Time of the Daleks Game Pre-Order has been pushed to late in January. We will make sure to update the group if the schedule changes.We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).You can expect an update from us on 1/25 or sooner if something comes up.If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).