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Showing 1 of 18 conversations about:
Slothy96
9
Jan 23, 2021
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Ordered a base set and only received half of it, anyone else experience issues? 
Cathoga
127
Jan 29, 2021
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Slothy96Yup Same thing. only white legends
Just sent an email to support. Unusable
(Edited)
dinguzar
2
Jan 29, 2021
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CathogaThey just got back to me and they said I could send the full thing back for a either a refund or exchange (for what I actually paid for) or I could just keep it and they'd be send me $20 (which isnt even a third of the price of the base kit.) Kinda bs man, either I get stiffed or I have to go out of my way to correct their mistake.
earth_sojourner
55
Jan 30, 2021
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Slothy96Happened to me too. Oh well, hopefully, the CS won't screw me.
Cathoga
127
Jan 31, 2021
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dinguzarYou got lucky, my offer is $10... Full return, 10 bucks back, or 15 bucks credit. Someone must have gotten 5 back.. Im thinking of full return since those are unusable and i need to get full base set again.
Warlock983
146
Keyboard Club Member
Jan 31, 2021
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Slothy96Yup, same here...seems like they maybe priced or packed them wrong. Still waiting to hear back but seems like a lot of people got the same so there should be a bunch of mods laying around that just need to be shipped out
SpencerL
2946
keeb weeb
Feb 1, 2021
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Slothy96This is not normal, I've reached out to our vendor to see how the missing keys will be addressed, hold tight!
Funky_beans
0
Feb 2, 2021
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Slothy96Yep same thing for me, ordered the base set and got alphas only.
Ceiran
17
Feb 6, 2021
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squidberryI actually got an email saying the missing pieces would be sent by the end of the month. Little odd but I'd rather get them late than not at all.
Cathoga
127
Feb 7, 2021
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CeiranGot the same email. That would be fair resolution to get missing keys.
SpencerL
2946
keeb weeb
Feb 7, 2021
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squidberry@Ceiran @Cathoga @Sylrine @Funky_beans I got in touch with the vendor a few days ago and found out they only sent us the Alphas because the Base option was split into 2 packages - Alphas + Mods. I've been working with our CS team to get you the right caps and have created a new task for our warehouse to fulfill and send out the Mods kit when it's delivered. The vendor sent out the Mods last week so they should be slated to arrive soon, and then shipped out to you guys - thanks for your patience!
(Edited)
Funky_beans
0
Feb 7, 2021
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SpencerLThanks for getting it sorted Spencer, looking forward to getting my hands on the full kit :).
squidberry
15
Feb 13, 2021
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SpencerLAny update on this? Not sure if I should have received an email or not.
Lorehski
3
Feb 13, 2021
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squidberryYou should’ve received an email stating the extras (missing) will be sent out! They’re going to drop and then to us, as per usual.
squidberry
15
Feb 13, 2021
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LorehskiUnfortunately, I have nothing except for my initial conversation with the CS team. No emails about any additional shipments.
Lorehski
3
Feb 13, 2021
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squidberryIf you took a credit or refund for them in lieu on the mods I would send an email to them ASAP.
squidberry
15
Feb 13, 2021
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LorehskiThey tried to force a refund on me and closed the support ticket, but I reopened it. Hopefully this gets sorted out, I'd really like to get my hands on the entire base set.
SpencerL
2946
keeb weeb
Feb 13, 2021
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squidberryYeah it's worth a shot, I think if you didn't opt for the refund you should have received the follow up email.
Cathoga
127
Feb 19, 2021
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Slothy96Ohh man.. buckle up indeed. To be fair I don’t think fate has anything to do with Drop :-)
SpencerL
2946
keeb weeb
Mar 1, 2021
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squidberry@Slothy96
Our warehouse received the mod kits recently (took a little since they came overseas) and are in the process of labeling them correctly to all those who only received alphas. They're working with CS to get them correctly dispatch to everyone who's still waiting - appreciate the patience! 
SpencerL
2946
keeb weeb
Mar 2, 2021
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kuwamiDo you mind providing your order number and details to our CS agent again? They might not clearly understand the situation, and please remind them that we have replacement mod sets for this drop. From what I've relayed to the team, the members who purchased the base kit are missing mods completely.
toanlc912
51
Mar 11, 2021
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MichSme too, just received my package (due to forwarding and tried to wait for the other package to come along but frustrated so I forward the first package) and had the same issue. Waiting on the follow up tracking ID but haven't heard nothing since late Feb till now
(Edited)
Warlock983
146
Keyboard Club Member
Mar 16, 2021
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SpencerLHey Spencer, just wanted to check in since it's been a few weeks since you posted the picture of the mods on the desk. Any word on when these will ship out or if they will have tracking? Should we just expect them to show up on the doorstep or will there be some info beforehand? Thanks a bunch!
squidberry
15
Mar 25, 2021
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Warlock983@SpencerL Piggybacking this post as I haven't heard any updates from you or customer support regarding the keys.
(Edited)
SpencerL
2946
keeb weeb
Mar 25, 2021
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squidberry@Warlock983 Hey sorry, I took some time off work but will be back online tomorrow. I can check with my CS coworker and see if the remaining orders are still going out!
SpencerL
2946
keeb weeb
Mar 25, 2021
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Warlock983Hell yeah! Glad to hear it, make sure to post a picture and rack up those Drop points! Thanks again for your patience :)
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