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I pulled the frame out and one of the rubber ends came off inside the tubing. Now the frame doesn’t slide in all the way because the rubber end is stuck in there. I’ve been trying to figure out how to get it unstuck to no avail. Does anyone else have this problem or a solution?
Hmm.....that's a tricky one. You could try re-inserting the frame and trying to wiggle/massage it into the end caps, since the caps should still be right-side up. Perhaps work one side at a time. I presume you've tried turning the pack upside down and trying to wiggle/shake/massage the caps out of the fabric channels?
One of the rubber tips came off on mine as well. My fault for messing with it. In out in out , rinse repeat. Shoulda left it alone. I did my best to turn the bag inside out. Nope. I really like the strength of the tube that the frame slides into. I had thought about a small slit with a razor blade down low just above where I feel the rubber tip. But ya know what ? It’s not a big deal. The tip is wedged down in there. I have no fear that anything terrible will happen. That suspension system is pretty robust. It’s never going to poke thru. If I had to critique, it might be that the very bottom of the tube is tightly sewn thus creating too much friction fir easy removal of the frame. I was almost tempted to cut a 1” slug from the bottom of the frame, put the rubber tip on it , shove it all the way down in there to act as a foundation or a means of helping the bottom of the tube to stay round . Befire any of this happened, I did cut 1/4” off both sides of the frame to shorten it so that the top Velcro flap closed easier. My thought was the frame was too long or the pocket was too short. No manufacturing defect at all. It just happened. Just some thoughts.
Deb. Maybe roll down the top of the bag and take another pic. It's hard to tell how much the frame is sticking past the velcro flap. You may end up doing what I did and just shove the frame hard down in there thus pushing the tip to the bottom. Primitive but effective. Or, use a length of 1/4" dowel rod or something the same diameter as the frame, to act as a plunger. I seriously doubt that tip is coming out if its deep in there. Are you able to tell exactly where its at within the tube. I did try to reinsert the frame to where it was touching the tip and then tried to coax to on there with pressure on the frame as manipulating the tip. So close but nope. Dunno. Just trying to help. In the end, I don't see it as a major problem. Next pack, I'm not messing with it. ^j^
FWIW, we did most of the testing without any tips on the frame ends and had no issue. We added them as an extra precaution but there’s no indication they are needed, and if they are jammed at the bottom of the tube they’d likely accomplish the same function, but of course you need to be able to get the frame in there.
The rubber end is at the VERY bottom and it's driving me nuts. I tried pushing it down and massaging the rubber end on, but no luck. I also thought it really wasn't too big an issue and totally does not affect the function of the pack, but just a major annoyance and eyesore. I also thought about cutting a slit in the tubing as well, but I just didn't want to make a bigger mess of it. I ultimately decided to return it because the shoulder straps and sternum strap didn't fit comfortably. I also saw some women in the comments were having the same issues, being on the bustier side. :(
The pack is lovely and I really really really wish it worked out for me better. Maybe @dandurston can add an option for S-Curve shoulder straps in the future for your female clientele in the future? I would love to give it another try!
Thanks for the follow up Debra and sorry it didn't work out for you. If we see enough interest in this pack then perhaps we could add more of an S-curve shoulder strap shape in the future. I'll keep in mind. I'll also mull over how we might be able to improve the frame end caps. They seem like they'd always be hard to get out, so perhaps the best path forward is to glue them on to ensure they don't come off inside the pack.
Huh, reminds me of a case with another ultralight backpack design a couple of years back, with tensioned fibreglass poles used in its frame. The ends of the poles have rubber caps glued on, but these caps tended to fall off and then the sharp fibreglass edges punched through their holding pockets.
My observation(s), trivial, sorry. The rubber tips are a good idea but probably not even needed as previously mentioned. Maybe just having the aluminum ends rounded off like the business end of a baseball bat is all that's required. The included tips are tacky to the touch thus creating additional friction during install or removal. When removed, the frame glides in and out with ease. The bottom of the tube appears to be folded over at almost a 90* angle thus pinching off the tube that in turn does not allow the frame to sink further. The tube is then sown into the adjacent seam work that creates a strong termination point. If I had to give a novice critique, I'd meekly say that it's over engineered. But that's a good thing. I removed the tips. ymmv. I'm proud to wear the pack. Peace, ~RL