Showing 1 of 229 conversations about:
mgoerzen
4
Nov 18, 2020
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Sadly I purchased this at the pre order price of 150, and now am told its going to be delayed in shipping and it gone on "sale". Hey Drop what's the incentive to pre-order?
Nov 18, 2020
dandurston
4471
Dan Durston
Nov 19, 2020
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Since yours hasn't shipped yet and they do have a holiday sale on, I think you can cancel your order and place a new one at the sale price. Not sure how long the sale price will last. Perhaps just a few days.
(Edited)
Nov 19, 2020
erickong
5961
Outdoors Moderator
Nov 19, 2020
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Drop has a 30 day price protection
Nov 19, 2020
xYosh
3
Nov 20, 2020
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I contacted support and asked for a price adjustment. They gave me a refund for the difference if that helps!
Nov 20, 2020
m1_goerzen
2
Nov 21, 2020
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I cancelled and repurchased. :)
Nov 21, 2020
YogaBear
402
Dec 5, 2020
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I, too, contacted support and got a $30 refund immediately. However, the fact that I had to contact them to get that price does sadly speak volumes about how their customers are treated. You can bet that a lot of people will pay $150 without ever knowing about this discount.
Dec 5, 2020
KyleG82
35
Dec 9, 2020
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I emailed Drop and the refunded me the difference a couple days after I emailed them.
Dec 9, 2020
pblogic
22
Dec 18, 2020
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I just canceled and re-ordered, but I have to admit it's a bit gauche to not automatically apply the discount to those that pre-ordered. It's not exactly shady, but it's not very customer friendly.
Dec 18, 2020
Bizzy_B
52
Dec 26, 2020
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Thanks to this thread 👊🏻 I’ve just requested my $30 refund...! But I wouldn’t even have noticed the price reduction as I paid so long ago for it. The refund should’ve been automatically applied by Drop and provided with a note “sorry for the wait - but look, we’re dropping the price- so the first to benefit from it are our EXISTING CUSTOMERS!!”.... but alas - existing customers are expected to price shop the company against itself...??? 🙄
Dec 26, 2020
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