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The lights on mine come on when I plug it in, but they don't stay on after that. Is this a settings or firmware issue that I'm just not seeing?
Likely a power supply issue. If the keyboard is getting insufficient power, it will shut off the LEDs to maintain basic functionality (i.e. you can still type on it).
That was it! I disconnected it from the hub I've been using and plugged it directly into my PC and all the lights came back on.