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Every now and then, walking away from my PC and then coming back to the keyboard, the keyboard will disconnect when touching it. I would just unplug and re-plug in the device and that seemed to resolve the issue. Today my keyboard died. I am hoping it is just a faulty USB-A to USB-C cable and am ordering a replacement. I'm curious if anyone else has had this issue? The cable in question was in the box with the keyboard.
I have seen a few scattered reports of an ESD issue with similar behavior. I have tested a couple return units, but because it's impossible to replicate usage environments, I've been unable to reproduce the problematic behavior. If it continues to behave as such, please reach out to support and we'll get you a replacement.