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slaimuuu
0
Oct 10, 2020
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my keyboard is fucked up i think, can't reset physically, and also not working on qmk too. it does not work when pluged, no led light, just does not work at all the way. what should i do? it only reply as orange red light one led when i press physical reset button
Oct 10, 2020
erickong
6646
Mech Keys Moderator
Oct 13, 2020
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Was it like this on arrival? Have you tried holding the reset switch for a few seconds?
Oct 13, 2020
slaimuuu
0
Oct 14, 2020
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no someday just began and i also tried that way too.
Oct 14, 2020
erickong
6646
Mech Keys Moderator
Oct 14, 2020
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@Elbert might have some magic information. But you should probably get a ticket started with customer service
Oct 14, 2020
Elbert
2557
Oct 14, 2020
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Did you do anything at all? You didn't flash it? You didn't swap to a different cable? Plug it into a different source? It just stopped working out of the blue? The physical reset button puts the keyboard into DFU mode. The single orange LED is normal behavior when the keyboard is in DFU mode. To restart the keyboard, simply unplug it and plug it back in.
(Edited)
Oct 14, 2020
slaimuuu
0
Oct 15, 2020
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i tried to flash it multi times, did not worked. cable- swapped -not worked. 3 different source-with power not worked at all and i also swapped my switches too. but not worked
Oct 15, 2020
Elbert
2557
Oct 15, 2020
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Did it stop working before or after you tried to flash it? What was the exact command you submitted when attempting to flash?
Oct 15, 2020
slaimuuu
0
Oct 16, 2020
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before, and i used alt basic layout. mdloader_windows.exe --first --download FILE_NAME --restart used this, but it did not worked before i flash, and after i flash.
Oct 16, 2020
Elbert
2557
Oct 16, 2020
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Did you actually try to flash "FILE_NAME" or did you replace that with a firmware file downloaded from the configurator? The fact that the orange LED is still illuminated after pressing the reset button leads me to believe the keyboard is behaving normally after the reset button is pressed and is entering DFU mode.
Oct 16, 2020
slaimuuu
0
Oct 16, 2020
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for sure i did changed with the file i downloaded. i'm not so familiar with coding stuff, so could you let me know how to make this keyboard work? i don't understand about DFU mode
Oct 16, 2020
Elbert
2557
Oct 16, 2020
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To make it work, I need to know what caused it to stop working. You stated that it worked out of the box and then stopped working. What was done to the keyboard right before it stopped working? DFU = Device Firmware Update. Putting your keyboard into DFU mode just means putting it in a state where it's ready to be flashed with new firmware. Please try flashing the default firmware (Go to the default configuration and click COMPILE & DOWNLOAD for the default keymap.) using the following guide: https://drop.com/talk/9382/how-to-configure-your-ctrl-keyboard/2486201
Oct 16, 2020
slaimuuu
0
Oct 18, 2020
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nothing i did. i just pulled usb out to move my house, after moved my house, it stopped working
Oct 18, 2020
slaimuuu
0
Oct 18, 2020
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see? i did everything right, but it does not working at all
Oct 18, 2020
Elbert
2557
Oct 18, 2020
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And it's plugged into the same computer/port it was before you moved? I'll flag this with CS on Monday. Have you submitted a ticket yet?
(Edited)
Oct 18, 2020
slaimuuu
0
Oct 18, 2020
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same place, and different place, both failed. and not yet, should i ?
Oct 18, 2020
Elbert
2557
Oct 18, 2020
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Yes, please submit a ticket with CS to get the replacement process started.
Oct 18, 2020
erickong
6646
Mech Keys Moderator
Oct 19, 2020
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Thanks for the help Elbert
Oct 19, 2020
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