Thanks for the thoughtful response. Man - I wish we could make the golden standard for "Everything must Go" pricing and I appreciate you recognizing this reality. Whatever we produce at 'Drop Studio', we do our best to make something that is solid and competes aggressively in build and price.
From the CS standpoint - you are right (no mystery here) - we could be better and spend more time answering community concern and less time chasing product. Also, & contrary to some opinions, we are just a small cast of characters that are really into the details that matter and are very engrossed in making that product approachable for others. It's a big community and lots of discussion posts to monitor. We could turn more of attention to the CS side. Hope these don't come off as empty words, but rather, an acknowledgement and serious consideration.