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Showing 1 of 390 conversations about:
Drop CTRL V1 High-Profile Mechanical Keyboard
luongosb
12
Aug 6, 2020
Is anyone else still waiting for their shipment? I ordered on 6/1 and it's been radio silent on Drop's end... I wish Drop were being more transparent about this. Based on some of these comments, it seems like others who ordered after me may have already received their board.
InsaneBlitz
56
Aug 6, 2020
luongosbCheck out our thread with jwang837. Just a little further down. We were basically told that the problem was sent to their logistics team and to wait for a reply. But yes, people who ordered after us received their boards already. No matter what, we were unfortunately screwed over
luongosb
12
Aug 6, 2020
InsaneBlitzIs Drop planning on doing anything about this? I am disappointed with how this is being handled.
InsaneBlitz
56
Aug 6, 2020
luongosbNot that I've been told. My support email simply stated as follows:
"This is Susie with Drop Community Support. Thank you for contacting us! I apologize for the delay getting your product shipped out.
I understand this was supposed to have shipped already. I just flagged this to our logistics team and they will be looking into it shortly.
Because of how most runs are structured, we depend on our vendors/suppliers to send out products on the agreed upon time. While in the majority of cases this works out, delays on a given run or shipment can happen for a number of reasons."
I followed up by asking how it was possible that others got their keyboards and we didn't. This was her reply:
"I do understand your frustration in this. Unfortunately I do not have the answer as to why some shipped and some have not. I don't want to give you incorrect information. Since this has been flagged to the logistics team they should reach out soon to get you a ship date.
I do apologize for the inconvenience. If you do not hear from the logistics team soon feel free to reach out to me again and I can try flagging it again."
I myself have not received a reply from the logistics team, so I'm not sure how it is exactly being handled. According to someone else, they will ship in the 3rd week of August. I cannot confirm this, but I can keep you updated. I suggest you also contact support and let them know how dumb this whole thing is.
luongosb
12
Aug 6, 2020
InsaneBlitz@JaleesaG @Elbert Tagging Drop Staff that have commented in this thread for updates.
A community member
Aug 6, 2020
luongosbWe expect a shipment to arrive in the middle of this month, so you can expect shipping towards the end of the month.
InsaneBlitz
56
Aug 6, 2020
So that's it? There is about 6 of us who got screwed even though we were earlier purchasers, there was 0 clarity for over 2 weeks, and now we're finally told to basically wait another month. I don't think I'll continue using Drop or recommend it to any of my friends.
A community member
Aug 6, 2020
InsaneBlitzSorry that your experience was poor and for the additional wait. Inevitably, small things go wrong (errors in the system, broken lines of communication, etc.) that lead to instances like this. We can't change what has already happened, but we will seek continuous improvement. If you don't want to wait, you can always cancel for a refund.
(Edited)
InsaneBlitz
56
Aug 6, 2020
Thank you. I do completely understand that things happen, but of course the ones affected will be unhappy. But, I've waited this long already so I'll be fine waiting again. Maybe sticky this new shipping date so the others can see.
Squidd
78
Aug 7, 2020
Could you at least explain how you specifically update orders with a shipping date and then just ship them to somebody else? I see this happening way too often for way too many things, and you guys always just respond “Well you can cancel”. We want our products on the time you guys tell us, not a refund. You could at least do some explaining as to how certain people ordered and received it in 2 weeks and we’ve been waiting months, especially after you gave us all an UPDATED new shipping date and then just sent it to somebody else.
scottlu
346
Aug 12, 2020
Squidddrop messed up with their operation.
A community member
Aug 13, 2020
SquiddWe don't operate our own warehouse. We use a 3PL. Sometimes, errors happen.
scottlu
346
Aug 13, 2020
understand.
Squidd
78
Aug 13, 2020
But as others can clearly see if you look on the holy panda drop this isn’t just an error this has happened multiple times consistently. You guys should get a better warehouse or stop taking new orders that end up getting filled before people that have been waiting but I’m still excited for my keyboard. Thanks for the reply.
A community member
Aug 13, 2020
SquiddSorry for the additional wait as a result of mishandling your order. We recognize and understand that it's not a good customer experience. It's not always so easy to avoid issues such as this, even across multiple instances. We are always seeking continuous improvement and we work to minimize poor experiences such as yours. Yet, things will inevitably go wrong from time to time and some customers will get the short end of the stick. Some are forgiving and some are not. We also recognize that our communication should be better, but most of the time, people are more preoccupied with fixing these issues on hand than with providing updates for them. It can look like we're ignoring people when it isn't the case. Your patience is greatly appreciated.
Squidd
78
Aug 13, 2020
Thank you for the reply and understanding our frustrations. Still very hyped for the product regardless of the delay.
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