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mmmike
0
Aug 30, 2018
Mine came in today and some of the keys aren't registering. Anyone have this problem?
chucktdriscoll
184
Aug 30, 2018
mmmikeAll the keys work fine on mine. Which keys aren't working for you? Have you tried pulling the cap, then the switch out and re-inserting it into the socket and trying again? Is it a whole row of keys, or a whole column?
mmmike
0
Aug 30, 2018
chucktdriscollSeveral keys: F4, F5, Backspace, 5, G, B, and a few more. I didn't know the switches can be pulled out and reinserted. I'll try that when I get home. Thanks
chucktdriscoll
184
Aug 30, 2018
mmmikeSounds like a whole column is bad, which would indicate a defect on the PCA (bad solder joint, damaged copper trace, etc.). I'd file a support ticket (try the switch re-insert first, but I doubt it'll work).
kittykatmax
140
Aug 30, 2018
mmmikeThe switches are hot swappable for other switches with no soldering. It's one of the major features of the keyboard. :)
mmmike
0
Aug 31, 2018
kittykatmaxYep no bueno. I submitted a ticket yesterday and haven't heard anything back yet.
kittykatmax
140
Aug 31, 2018
mmmikeThey’re swamped, but I’ve always found Massdrop to have excellent customer service. They’re replacing my kB that had a bad LED.
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