Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 1691 conversations about:
RobWil
3
Sep 1, 2018
bookmark_border
YanboWu
8490
Collaborations
Sep 1, 2018
bookmark_border
RobWilI'll check with our electrical engineers on this question.
RobWil
3
Sep 3, 2018
bookmark_border
nukeNinjathanks for sharing @nukeNinja .
@YanboWu any updates from your team? Looks like it isn't an isolated issue.
@YanboWu any updates from your team? Looks like it isn't an isolated issue.
timesscar
7
Sep 4, 2018
bookmark_border
RobWilAn update, I bought a specifically USB 2.0 C type cable ( http://a.co/d/ihZ7lzl ) and that worked. I am guessing they are not backwards compatible?
RobWil
3
Sep 5, 2018
bookmark_border
timesscarI've been using a brand new C to C cable... I don't think that is my problem. I've tested the cable as a charging cable, and it works just fine. So unless there are USB C cables that are power only, I feel like the cable probably isn't the issue.
That being said, I'm about to furiously search for the specs on the cable I was given now...
That being said, I'm about to furiously search for the specs on the cable I was given now...
timesscar
7
Sep 6, 2018
bookmark_border
RobWilI'm not suggesting your cable is bad, but rather that it is probably USB 3.0 - 3.1. I have several and none work (despite working fine on other devices) and they're all 3.0+. This is the only one I have that is specifically USB 2.0 and it works.
nukeNinja
5
Sep 8, 2018
bookmark_border
luna.gNo. I use it to connect to my external HD on the go. Also to connect to a monitor sometimes.
RobWil
3
Sep 9, 2018
bookmark_border
nukeNinja@nukeNinja - I think @luna.g might be on to something. I reviewed a bunch of random posts on Apple's USB-C cables, and it seems like there was at least a time when some of apples cables were power only. Given that my cord was work-issued and paired specifically with an power brick, I'm thinking it might be the source of my issues.
I ordered a cheap, well reviewed USB-C cord off amazon that should arrive tomorrow. I'll update the thread on if it works or not.
I ordered a cheap, well reviewed USB-C cord off amazon that should arrive tomorrow. I'll update the thread on if it works or not.
RobWil
3
Sep 9, 2018
bookmark_border
timesscarThanks @timesscar, I see what you were saying. That might be the issue. I also am working with a apple-made cord, and it seems like some apple cords are power-only. I ordered a new cord (C-to-C, 3.1) that is data/power, so I'm going to test that tomorrow when it is due to arrive. If not, my next step is testing your theory of USB 2 v. 3. Thanks again for clarifying
nukeNinja
5
Sep 9, 2018
bookmark_border
RobWilWell, I have the cord and it is not power only. It is the cord that came with my MBP last year. So, if at some point it was power only, they met a demanding customer like me, that complained seriously. I would get F@#*ING PISSED if I bought a $2000 laptop to find that the cord was power only because of $1 saving.
As I made clear to the support, I will not accept a particular cable as a solution. In special, I won’t accept a usb 2.0 cable, since that cable cannot be used to connect monitor or external HD.
But I was told that @YanboWu was working on a fix. So I’m waiting.
As I made clear to the support, I will not accept a particular cable as a solution. In special, I won’t accept a usb 2.0 cable, since that cable cannot be used to connect monitor or external HD.
But I was told that @YanboWu was working on a fix. So I’m waiting.
YanboWu
8490
Collaborations
Sep 14, 2018
bookmark_border
nukeNinjaHey there, we did more checking with our engineers - there was actually a recall for Macbook USB C cables due some design issues - https://www.apple.com/support/usbc-chargecable/ that might be affecting your compatibility.
We've also done tests with the USB C cable from Apple. We were able to connect USB C to C on both the Macbook Pro and Dell Laptop.
We've also done tests with the USB C cable from Apple. We were able to connect USB C to C on both the Macbook Pro and Dell Laptop.
RobWil
3
Sep 14, 2018
bookmark_border
YanboWu@YanboWu Then I believe my unit is defective. At this point I have tried multiple Apple USB-C cables, new and old. Additionally, I ordered an alternate brand of cable that works with every device I've used it with, accept my keyboard. Can you advise me on next steps to get my defective unit replaced?
nukeNinja
5
Sep 16, 2018
bookmark_border
YanboWuMy MBP is from September 2017, more than 1.5 years after the problem with cables. The cable also works with everything except the keyboard as I mentioned. But not matter, I went to the Apple store, had them bring me 5 different cables for the fun of it, and the result it that it doesn't work with my MBP. And for the fun of it, I also connected to their display units MBPs and the result it that it didn't work either.
Itwsanta79
1
Jan 16, 2019
bookmark_border
nukeNinjasame. just got 2017 MBP and a new Apple USB-C today and its not working. Hopefully a 2.0 cable will help like others are saying.
100kw
1
Nov 5, 2020
bookmark_border
YanboWuAny configuration required on Mac to achieve success? What model MBP?
Also I can verify that certain c- to c- pass through (dongle) doesn’t help. Can any plug and play experts explain why a c- to a- is required to make it work out of the box? Related to c-‘s pin out flexibility?
Related Products
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
Anyone have similar experience? Did I get a defective unit?