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Showing 1 of 1336 reviews about:
Ashen924150
11
Sep 17, 2018
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The keyboard itself has a great look and feel to it, I enjoy the way it looks. The halo clears feel amazing to type on. Unfortunately for me my keyboard arrived with a large portion of the LEDs being stuck or tinted blue no matter what I do to flash it. I am thinking there is poor quality control.
Here is the keyboard with the default flash on what is supposed to be green, as you can see on the right side the switches are stuck blue.
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Here is the keyboard from the side, even the side underglow is stuck blue.
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EDIT 9/23: So after waiting for Massdrop support to get back to be I decided to go ahead and open the keyboard up to see if there was any visible issues internally. As I was continuing to take it apart I loosened one of the back screws and that fixed the issue immediately. I think the screw was overtightened at the factory causing it to mess with the LED controller. The screw was one of the ones on the bottom. Now that the problem is resolved I can say that this keyboard is amazing!
smileybarry
142
Sep 18, 2018
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Ashen924150I'd contact Massdrop Support, that's definitely not normal and they've said they'll replace any faulty keyboards.
Sep 18, 2018
Ashen924150
11
Sep 18, 2018
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smileybarryI have submitted a ticket to them, hoping I don't lose out on the switches when replacing the keyboard as the halo clears are out of stock now.
Sep 18, 2018
ADKLco
16
Sep 18, 2018
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Ashen924150I have the exact same issue. I got a replacement but everything other than the LEDs was broken lol.
Sep 18, 2018
Orjon
7
Sep 18, 2018
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Ashen924150Have the same problem.

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Sep 18, 2018
Ashen924150
11
Sep 18, 2018
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OrjonSo odd that it is in the exact same spot..
Sep 18, 2018
ADKLco
16
Sep 18, 2018
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Ashen924150Probably a manufacturing or design issue, then.
Sep 18, 2018
Orjon
7
Sep 19, 2018
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Ashen924150Did they get back to you? I still have not gotten any emails back from them. Also think this problem QC related and not something that broke in the way. If that was the case it speak bad for the durability.
Sep 19, 2018
Ashen924150
11
Sep 19, 2018
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OrjonNo they haven't gotten back to me, waiting for an email soon hopefully. Disappointed.
Sep 19, 2018
dakkra
4
Sep 19, 2018
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Ashen924150https://www.youtube.com/watch?v=cr_7W3yBKo4
Similar issues here. I love the feel, sound, and functionality of my board. By the lighting makes me feel sad. Keycaps I don't mind, I know what those keys are supposed to be anyway (gives it character :D) but the lighting failures hurt.
Sep 19, 2018
Orjon
7
Sep 20, 2018
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Ashen924150Still no word from them after 2 day. Did not know their customer service was at this level.
Sep 20, 2018
Ashen924150
11
Sep 21, 2018
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OrjonYeah, I submitted my ticket on Monday and still haven't received a response back.
Sep 21, 2018
ADKLco
16
Sep 22, 2018
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Ashen924150They don't have a phone number or anything, do they? I couldn't find anything.
Sep 22, 2018
Orjon
7
Sep 22, 2018
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ADKLcoIt's pretty crazy. Each day I am thinking once I return it I will ask for money back even though i like this keyboard.
Sep 22, 2018
ADKLco
16
Sep 22, 2018
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OrjonI'm gonna try 1 more time since I really do like this keyboard, too.
Sep 22, 2018
Arbalest007
8
Sep 24, 2018
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Ashen924150Hey, do you know specifically which screw you loosened? I may try this fix. It looks like Massdrop support is still MIA after almost a week of waiting for a response to my support ticket.
Sep 24, 2018
Ashen924150
11
Sep 24, 2018
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Arbalest007The screw to the left of the serial number.
Sep 24, 2018
dakkra
4
Sep 24, 2018
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Ashen924150That worked perfectly. Good to know there was a simple solution. Still waiting to hear back from their support regarding dead red-channel LED's along the out edge, and bad caps/switches. But this helped a ton!
Sep 24, 2018
Arbalest007
8
Sep 24, 2018
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Ashen924150Will try this when I get back home :D! Nice to hear @dakkra that it fixed the issue for you!
Sep 24, 2018
Arbalest007
8
Sep 25, 2018
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Ashen924150Ahhhh...unfortunately did not work. It shifted the LED color for the "K" key to the correct one, but now the "L" key has the same symptom :(.
Thankfully MDrop Support reached back to me today so I will be getting a replacement sent my way soon....
Sep 25, 2018
arish_aly
0
Jul 26, 2019
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dakkraI have the same issue with the keyboard but mine is in two different areas one on the right side of the arrow keys and the other near the space bar
Jul 26, 2019
roytheroyalboy
0
Aug 19, 2020
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arish_alyI figured it out. The reason for this issue is that there is some sort of contact being made with the mother board and the aluminum frame. You want to separate them somehow. This can be done by pressing certain areas, loosening some screws or just tapping the bottom and hope it sorts out. Good luck.
Aug 19, 2020
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