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BlkPingu
64
Nov 19, 2018
I'm having an issue where seemingly out of nowhere, when I picked up my keyboard a foot was falling off. Since there are magnets on the inside to hold them in place this actually should not be happening. I checked and the magnet was missing. I saw a hole at the place the magnet was at where you could see the PCB. Upon gently shaking the keyboard I noticed a rattling sound from the inside. I payed a lot of money for a quality build, shipping and German taxes and now the my 300$ keyboard is disintegrating. Please advise.
christian.reeves
64
Nov 19, 2018
BlkPinguHi BlkPingu -- I'm with the Massdrop CS team. It sounds like you're encountering a possible defect issue. If you don't mind, please send in a support request with this issue, and one of our agents will be able to help resolve this for you. You can submit a request here: https://www.massdrop.com/support
BlkPingu
64
Nov 24, 2018
christian.reevesSure, thanks
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