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goemon_ishikawa
3
Nov 28, 2018
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Shipping Speed Question (Drop Starting NOV 24 2018) For all the recent purchasers, how quickly has your CTRL keyboard shipped? I have not received a back-ordered or cancellation status so I am guessing my order (made NOV 25) is still inbound? All I see is that the estimated ship date keeps rolling one day forward on the main page. I would be interested to see if other community members are experiencing something similar and want to verify that our orders aren't stuck in limbo. I figure if a vendor lists something as ready to ship and gives an estimated ship-date, you would either receive a shipping or delay notification. This is my first Massdrop Purchase, though, so maybe this expectation is unrealistic?
Nov 28, 2018
PYRON666
7
Nov 28, 2018
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Same here. My order was twice cancelled already and expecting a 3rd cancellation because it hasn't been shipped on time.
Nov 28, 2018
goemon_ishikawa
3
Nov 28, 2018
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Update Ref Shipping: I reached out to Massdrop Customer Support and received a response indicating that the CTRL keyboard would be shipping today (still not end of work day on West Coast as of this post) or possibly tomorrow. I appreciate the answer, however the customer service rep seemed to be referencing the "ship date" listed at the bottom of the product page, which as mentioned previously, just automatically updates. I'll check back in if there is still no shipping/cancellation update by tomorrow. @PYRON666 , would you mind sharing what configuration you ordered which resulted in cancellations? Have you tried reaching out to the Massdrop customer support team?
Nov 28, 2018
PYRON666
7
Nov 29, 2018
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On the first drop (Nov. 25) it was cancelled because it is backordered and couldn't be shipped on time. On the 2nd drop still the same template reason until I demanded a detail of what is going on. There I found out that the cherry mx brown is not available so they updated the options and disabled the cherry mx brown option and guaranteed that if I order with other switch options it will be good. Today I just saw that the drop reset again and assuming that my 3rd cancellation is coming up (I hope not).
Nov 29, 2018
ChillinDog
4
Nov 29, 2018
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I had my order cancelled because MX browns were backordered, thus I ordered with halo true's and now my order has shipped and I have a tracking #
Nov 29, 2018
PYRON666
7
Nov 29, 2018
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At last. Mine too.
Nov 29, 2018
goemon_ishikawa
3
Nov 29, 2018
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Glad to hear that your keyboards are on the way. I'm still sitting in limbo with no cancellation or shipping update... I'm assuming the keyboards are coming out of the West Coast. @PYRON666 and @ChillinDog , what region of the US are you guys in and about how long is the shipping? Is this like Amazon Prime speed or old-school Sears Catalogue speed?
Nov 29, 2018
PYRON666
7
Nov 30, 2018
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Shipment will come out from the East coast. Although I already have a tracking number, it hasn't moved yet.
Nov 30, 2018
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